Published 20 Sep 2020
Horacio Gutiérrez, lead ITSM consultant, working for EY in collaboration with Grupo Bimbo, explains how their ITIL transformation project evolved over a two-year period.
Adopt and adapt|Certification|Continual Service Improvement (CSI)|Customer experience|IT service management (ITSM)|IT transformation|ITIL
Published 06 Apr 2021
This case study describes how TransAxl used MoP and MSP to re-orient their IT department and support their business portfolio.
Agile|Business solutions|Change management|Customer engagement|IT investment|IT services|IT transformation|MoP|MSP|Project and programme management (PPM)|Project management|Requirements|Vision
Published 18 Nov 2020
0.5 CPD Points
This Case Study describes how Konica Minolta Business Solutions Europe GmbH introduced and adapted PRINCE2 to improve project management capabilities.
Change management|Portfolio Management|PRINCE2|Project and programme delivery|Project and programme management (PPM)|Project management|Vision
Published 02 Feb 2021
This case study describes how the ITIL® Practitioner Guiding Principle Start where you are enabled the Walt Disney Company to begin its ITIL Journey.
Adopt and adapt|Frameworks|IT Service Management (ITSM)|ITIL|Service desk|Training
Published 29 Jan 2021
Este caso de estudio se centra en la importancia que tiene TI y la Gestión de Servicios de TI para el Departamento de Infraestructura Corporativa de MEGALABS.
IT components|IT investment|IT service management (ITSM)|IT services|IT transformation|ITIL
Published 09 Jul 2020
Discover how Olingo, a Swedish management consulting company, helped Spotify to embrace the principles of ITIL.
IT services|IT transformation|ITIL|Management
Published 27 Feb 2021
This case study describes how Calpine Corporation adopted ITIL best practice and principles to modernize and centralize their processes and improve the efficiency and effectiveness of their business.
Best practice|Change management|IT service management (ITSM)|IT services|IT transformation|ITIL 4|Processes|Service management
Published 05 Mar 2021
0.5 CPD Points
In 2007 Suffolk County Council started a major transformation programme called 'Securing the Future' to tackle significant budget challenges.
Published 25 Feb 2021
In 2020, Chesterfield Borough Council used PRINCE2 to upgrade over 800 computer operating systems and install cloud-based programmes, which enabled their staff to work remotely during the national lockdown.
Agile|Cloud services|Digital transformation|IT investment|PRINCE2|PRINCE2 Agile|Project and programme delivery|Project and programme management (PPM)|Project management
Published 30 Oct 2020
Many organizations have found that the tenets of the ITIL framework lend themselves to business functions beyond ITSM. Equinor is one such company.
Adopt and adapt|Frameworks|IT service management (ITSM)|IT services|ITIL|Service management