Case study
Published 26 Feb 2020
This paper discusses how ITIL 4 can help organizations deliver and optimize IT services and digital transformation beyond IT.
Benefits realization|Best practice|Digital transformation|Governance|IT services|IT transformation|ITIL 4
Case study
Published 22 Oct 2019
Horacio Gutiérrez, lead ITSM consultant, working for EY in collaboration with Grupo Bimbo, explains how their ITIL transformation project evolved over a two-year period.
Adopt and adapt|Certification|Continual Service Improvement (CSI)|Customer experience|IT service management (ITSM)|IT transformation|ITIL
Case study
Published 18 Feb 2020
This case study describes how TransAxl used MoP and MSP to re-orient their IT department and support their business portfolio.
Agile|Business solutions|Change management|Customer engagement|IT investment|IT services|IT transformation|MoP|MSP|Project and programme management (PPM)|Project management|Requirements|Vision
Case study
Published 22 Oct 2019
0.5 CPD Points
This Case Study describes how Konica Minolta Business Solutions Europe GmbH introduced and adapted PRINCE2 to improve project management capabilities.
Change management|Portfolio Management|PRINCE2|Project and programme delivery|Project and programme management (PPM)|Project management|Vision
Case study
Published 23 Dec 2019
This case study describes how the ITIL® Practitioner Guiding Principle Start where you are enabled the Walt Disney Company to begin its ITIL Journey.
Adopt and adapt|Frameworks|IT Service Management (ITSM)|ITIL|Service desk|Training
Case study
Published 22 Oct 2019
Discover how Olingo, a Swedish management consulting company, helped Spotify to embrace the principles of ITIL.
IT services|IT transformation|ITIL|Management
Case study
Published 20 Jan 2020
0.5 CPD Points
In 2007 Suffolk County Council started a major transformation programme called 'Securing the Future' to tackle significant budget challenges.
Budgets|Capabilities|PRINCE2|Task management|Training
Case study
Published 18 Feb 2020
Many organizations have found that the tenets of the ITIL framework lend themselves to business functions beyond ITSM. Equinor is one such company.
Adopt and adapt|Frameworks|IT service management (ITSM)|IT services|ITIL|Service management
Case study
Published 27 Sep 2019
This case study describes Amadeus' journey from ITIL v3 to ITIL 4 and the value this added to their IT service management.
Business solutions|Customer engagement|Customer needs|IT service management (ITSM)|IT services|ITIL 4|Value
Case study
Published 06 Nov 2019
This case study focuses on the importance of IT and IT service management to the success of the US Department of the Interior (DoI).
Customer experience|Customer needs|IT service management (ITSM)|IT services|ITIL|Service management|Value