Case study
Published 11 Sep 2018
This case study summarizes how NNIT implemented a service portfolio and describes some of the projects challenges and the benefits realized.
Frameworks|Governance|IT services|ITIL|Processes|Service catalogue
Case study
Published 09 Oct 2018
0.5 CPD Points
Adopting and adapting ITIL enabled Essex County Council to meet service level agreements and gain control of their service and underpinning contracts while effectively capitalizing on outsourcing opportunities.
Adopt and Adapt|Business solutions|Continual Service Improvement (CSI)|Customer Experience|ITIL|Management|Processes
Case study
Published 09 Oct 2018
0.5 CPD Points
As a global car fleet organization with around 6000 employees worldwide, LeasePlan is reliant on its Information Services to connect the different parts of its business.
Adopt and Adapt|Business solutions|Continual Service Improvement (CSI)|IT Service Management (ITSM)|IT services|ITIL|Methodologies|Service Management
Case study
Published 23 Oct 2018
0.5 CPD Points
LV share the company's journey over the last couple of years and how they are looking to continually improve in the future.
Adopt and Adapt|Agile|Continual Service Improvement (CSI)|IT Service Management (ITSM)|ITIL|Service Management|Stakeholder engagement
Case study
Published 11 Sep 2018
This case study describes how applying the ITIL Guiding Principle Design for experience enabled an organization to develop their Service Delivery Model.
Change management|Continual Service Improvement (CSI)|Governance|ITIL|Processes
Case study
Published 09 Oct 2018
0.5 CPD Points
Director of Service Operations, Bob Gribben, explains the benefits of adopting the ITIL framework.
Adopt and Adapt|Best practice|Business solutions|Customer Engagement|Customer needs|IT Service Management (ITSM)|ITIL|Processes|Service Management
Case study
Published 12 Sep 2018
In this case study ProcessFlows IT Manager John Freckelton describes how the company has adopted AXELOS RESILIA and seen improvements in communication and cyber resilience within the business.
Change management|Communication|Cyber resilience|RESILIA|Risk management|Training
Case study
Published 11 Sep 2018
0.5 CPD Points
This Case Study describes how the Department for Energy and Climate Change use P3M3.
Best practice|Maturity models|P3M3|Portfolio Management|Project and programme delivery
Case study
Published 12 Sep 2018
0.5 CPD Points
This case study describes how P3M3® is helping London Underground to save money, provide a better service and empower its staff.
Benefits realization|Capabilities|Customer Engagement|Management|Maturity models|P3M3|Portfolio Management|Programme management|Project management|Senior team|Stakeholder engagement
Case study
Published 11 Sep 2018
Leading waste disposal and cleaning provider FES GmbH created a project to professionalize all of its project management and project portfolio management. The project was successfully run using PRINCE2, and completed in only eight months.
Portfolio management|PRINCE2|Processes|Project and programme delivery|Project and programme management (PPM)|Project Management|Requirements