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The term digital transformation is widely used by business and technology leaders, but it is worth pausing to reflect on what it really means, how it emerged and why it’s important.

This paper discusses the impact of cloud on ITSM and ITIL roles and how it can help organizations provide a better service for their customers.

The digital enterprise places high demands on IT. Vale has to be co-created quickly. Technology makes it possible to do business differently and even to do different business.

High-velocity IT describes useful models, concepts and techniques to give thise who work in it and understanding of the domain.

This paper discusses how the ITIL guiding principles combine with DevOps guidance to create a culture that encourages continual experimentation.

This paper outlines how a different approach to the implementation and development of ITSM tools can help IT organizations reap their many potential benefits.

ITIL outlines seven guiding principles that can be used to guide an organization in all circumstances, regardless of changes in its goals, strategies, type of work, or management structure.

This paper discusses Toyota Kata and IT and how scientific thinking helps enable iterative proactive improvement in an unlimited range of domains and is especially relevant in adaptive learning organizations.

This paper shows how IT4IT can help IT service managers at each stage of the service lifecycle. It is aimed at ITSM professionals who are familiar with ITIL and aware of the IT4IT standard.

This white paper describes the relationship between Agile methodologies, ITIL 4 and ITSM and how adopting Agile and ITIL 4 can benefit an organization.