Published 15 Mar 2019
AXELOS guest blogger, Charlotte Morison, has been providing training and consultancy to companies for more than 15 years, helping them satisfy customers and achieve strategic objectives through improving business processes including IT services and functions. How effecti...
Incident management|IT service management (ITSM)|IT transformation|ITIL|Service catalogue|Service desk|Training
Published 17 Sep 2018
Digital transformation offers organizations the potential to compete, stay relevant and reduce the cost of delivering services to customers and running business processes. IT service management (ITSM) provides a structured process, approach and common language along wit...
Benefits realization|Digital transformation|Governance|IT service management (ITSM)|ITIL|Processes|Training
Published 01 Feb 2019
What leadership techniques and understanding of behaviour should project boards and project managers use for organizational transformation? Set the strategic vision Taking the example of AXELOS’ work on updating PRINCE2 ® in 2017 , our vision was focused on the se...
Agile|Behaviour|Change management|Communication|Digital transformation|Leadership|PRINCE2|Project management
Published 17 Dec 2018
Organizations going through digital transformation can’t afford to use a tick-box exercise when it comes to using best practices like ITIL ® . Too many organizations find themselves going through the motions of adopting best practice when they need to. They might have good...
Adopt and adapt|Best practice|Digital transformation|IT service management (ITSM)|IT services|ITIL|Service management
Published 23 Feb 2018
Scott Harberd shares his experience of implementing PPM software during a period of transformation and change for one of the UK’s largest airlines. Following a period of rapid growth and promotion to the FTSE 100, the organization was outwardly successful but highly i...
Benefits realization|Change management|Communication|IT transformation|Maturity models|Project and Programme Management (PPM)
Published 31 May 2018
I n a recent webinar hosted by New Horizons, AXELOS’ ITSM Product Ambassador, Akshay Anand, shared his thoughts about one buzzword of the moment, digital transformation: What is digital transformation , how are companies going about accomplishing it and what does th...
Change management|Continual Service Improvement (CSI)|Customer Experience|Digital transformation|IT Service Management (ITSM)|ITIL|Stakeholder management
Published 11 Jun 2015
Every service management implementation is a cultural transformation. And culture change is an even bigger issue for senior management than it is for IT and ITSM, as they need to recognize that for such a transformation to be successful, they need to lead and be role mode...
Change management|IT Service Management (ITSM)|Processes|Service Management
Published 08 Oct 2018
One of the major challenges for IT is that it still operates in a silo . An organization might understand its strategy, but the IT goals are often not aligned with the strategy; equally, there may not be a holistic view across the business and IT. This needs a mindset s...
Business Relationship Management|DevOps|Digital transformation|IT service management (ITSM)|ITIL|Service management
Published 04 Nov 2016
Approximately 70% of all IT Service Management (ITSM) transformation projects fail according to researchers from Gartner to McKinsey. And among those projects that fail, the same researchers uncovered that about half were unsuccessful because of internal resistance. As the...
Collaboration|Governance|IT Service Management (ITSM)|ITIL|Leadership|Project management
Published 05 Nov 2015
Using and Developing IT Skills within the Organization Many organizations today are faced with the challenge of adopting cloud-based IT services, a move which may involve a significant transformation of IT infrastructure. One option is to adopt a private cloud model to lea...
Agile|IT Service Management (ITSM)|IT Services|IT transformation|ITIL|Processes