Published 02 Apr 2019
Discover how ITIL 4 will help IT professionals and organizations to navigate the modern digital world.
Published 17 Dec 2018
AXELOS has hosted the ITIL webinar, Mercantil Bank: Adopting and Adapting ITIL Case Study, hosted by Rosal Undraneta.
Published 08 Aug 2018
Hosted by BrightTALK, this webinar discusses the role of ITIL in digital transformation and how ITIL's Guiding Principles can help organizations.
IT Service Management (ITSM)|ITIL
Published 06 Dec 2018
This webinar described Equinor's experiences of implementing an ITIL based framework for technical engineers, controllers and HR personnel and also addressed Equinor’s user centric strategy.
IT service management (ITSM)|ITIL|Service catalogue|Service management|Value
Published 06 Nov 2015
With the upcoming launch of ITIL Practitioner, AXELOS is hosting this webinar to provide more information and details on the new certification.
Published 24 Mar 2016
AXELOS and Quint Wellington Redwood (co-developer of ITIL® Practitioner) present an informational webinar on the new ITIL® Practitioner Training & Certification.
Published 31 Jul 2015
Following his AXELOS white paper, An example ITIL®-based model for effective SIAM, Kevin Holland hosts a webinar discussing its key points.
Published 14 Jun 2016
Can ITIL® and the HDI Support Center Standard jointly advance you to support centre superiority? AXELOS and HDI recently released a joint white paper which says yes.
Published 01 Jun 2015
A review of Essex County Council's journey along the road to ITIL process maturity.
Published 09 Aug 2017
In this webinar, Karen Ferris, co-author of ITIL® Practitioner, explains the importance of organizational change management and reviews the knowledge and tools available in ITIL Practitioner to support change professionals with OCM.
Published 20 Dec 2018
Many organizations have found that the tenets of the ITIL framework lend themselves to business functions beyond ITSM. Equinor is one such company.
Adopt and adapt|Frameworks|IT service management (ITSM)|IT services|ITIL|Service management
Published 02 Jul 2015
This webinar was produced in conjunction with the upcoming launch of the new ITIL publication from AXELOS, Adopting Service Governance: Governing portfolio value for sound corporate citizenship.
Published 22 Jun 2016
This webinar session features Lisa Hodges, the Owner of Cornerstone Service Management and Keith Sutherland Co-Founder and Partner of Service Management Dynamix, who will both share their thoughts and experiences on how to efficiently and effectively combine methodologies and ...
Published 25 Jul 2018
AXELOS has announced the release of My AXELOS, an online content subscription aligned to ITIL®, PRINCE2® and MSP®.
Best practice|Career progression|IT Service Management (ITSM)|ITIL|MSP|PRINCE2|Professional development|Programme management|Project management
Published 24 Feb 2019
0.5 CPD Points
Hired by the former Chief Information Officer (CIO) to kick-start The Walt Disney Company Theme Parks and ITIL initiative, Glen Taylor has championed the adoption of ITIL since his appointment in 2008.
Adopt and Adapt|Best practice|IT Service Management (ITSM)|ITIL|Service Management
Published 09 Oct 2018
Mercantil Bank, a commercial bank headquartered in Florida, shares their experience of adopting ITIL and ITIL processes to help improve their ITSM and delivery of services.
Adopt and Adapt|Best practice|Change management|IT Service Management (ITSM)|IT services|ITIL|Service Management
Published 12 Sep 2018
This case study describes how the ITIL Practitioner Guiding Principle Observe directly enabled Cairo University to track and measure what is really happening within its ITIL Journey.
Adopt and Adapt|Budgets|Frameworks|IT Service Management (ITSM)|ITIL|Service desk|Training
Published 23 Apr 2018
This webinar discusses the practical application of the ITIL4IT standard to IT service management.
Best practice|Continual Service Improvement (CSI)|Frameworks|IT Service Management (ITSM)|ITIL|Learning|Service Management
Published 16 May 2017
In this session, Richard Josey, Lead Service Management Consultant for Thebes Group, will explain the importance of CSI and give you six simple steps.
Published 12 Sep 2018
This case study describes how the ITIL® Practitioner Guiding Principle Start where you are enabled the Walt Disney Company to begin its ITIL Journey.
Adopt and adapt|Frameworks|IT Service Management (ITSM)|ITIL|Service desk|Training
Published 13 Oct 2015
From the Olympic games to Federal Government projects, PRINCE2 is the go-to methodology to manage and deliver projects. What is PRINCE2 and what value does it bring to individuals and organizations?
Published 27 Dec 2018
This case study describes how software provider Aquila Heywood adopted ITIL to address incident management issues and their ability to communicate vital information to customers.
Continual Service Improvement (CSI)|Customer engagement|Incident management|IT service management (ITSM)|IT services|ITIL|Value
Published 18 Jan 2019
0.5 CPD Points
In its five-year strategic plan covering the period 2009 to 2013, after several months of research and analysis, ITIL was chosen as the preferred service management framework for the IRS to operate under.
Published 11 Sep 2018
De Montfort University used the Collaborate guiding principle when adopting ITIL to manage stakeholders and agree service improvements.
Adopt and adapt|Change management|Collaboration|Continual Service Improvement (CSI)|ITIL|Stakeholder management
Published 14 Oct 2015
How a holistic approach to adopting an ITIL®-based operations model can support the cloud as well as the evolution of roles and accountabilities in the modern cloud world.