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This case study describes Amadeus' journey from ITIL v3 to ITIL 4 and the value this added to their IT service management.

Many organizations have found that the tenets of the ITIL framework lend themselves to business functions beyond ITSM. Equinor is one such company.

This case study describes how the ITIL Practitioner Guiding Principle Observe directly enabled Cairo University to track and measure what is really happening within its ITIL Journey.

This case study describes how the ITIL® Practitioner Guiding Principle Start where you are enabled the Walt Disney Company to begin its ITIL Journey.

Mercantil Bank, a commercial bank headquartered in Florida, shares their experience of adopting ITIL and ITIL processes to help improve their ITSM and delivery of services.

Hired by the former Chief Information Officer (CIO) to kick-start The Walt Disney Company Theme Parks and ITIL initiative, Glen Taylor has championed the adoption of ITIL since his appointment in 2008.

De Montfort University used the Collaborate guiding principle when adopting ITIL to manage stakeholders and agree service improvements.

Horacio Gutiérrez, lead ITSM consultant, working for EY in collaboration with Grupo Bimbo, explains how their ITIL transformation project evolved over a two-year period.

In its five-year strategic plan covering the period 2009 to 2013, after several months of research and analysis, ITIL was chosen as the preferred service management framework for the IRS to operate under.

This case study describes how applying the ITIL Guiding Principle Progress iteratively helped with the internationalization of a large company of 40,000 employees when expanding into other countries.