Published 02 Apr 2019
Discover how ITIL 4 will help IT professionals and organizations to navigate the modern digital world.
Published 17 Dec 2018
AXELOS has hosted the ITIL webinar, Mercantil Bank: Adopting and Adapting ITIL Case Study, hosted by Rosal Undraneta.
Published 08 Aug 2018
Hosted by BrightTALK, this webinar discusses the role of ITIL in digital transformation and how ITIL's Guiding Principles can help organizations.
IT Service Management (ITSM)|ITIL
Published 23 Jul 2020
AXELOS' first My ITIL panel webinar discussed how to develop a digital strategy to harness the opportunities digital can offer while remaining competitive in a constantly changing and disruptive world.
Best practice|Business solutions|Critical success factors|Digital transformation|IT service management (ITSM)|IT services|IT transformation|ITIL 4|Value
Published 27 Mar 2020
Our webinar discusses the 4 types of transformation, the factors to consider for each one and how ITIL 4 can help address the challenges they present.
Behaviour|Digital transformation|Empowerment|Frameworks|IT service management (ITSM)|IT services|ITIL 4
Published 01 Aug 2018
ITIL Human Centred Service Design Consultant and Expert Katrina MacDermid discusses how to direct conversations about human centred design away from features and functions and towards users and user outcomes.
Behaviour|Customer needs|Frameworks|IT Service Management (ITSM)|IT services|Service Management
Published 06 Dec 2018
This webinar described Equinor's experiences of implementing an ITIL based framework for technical engineers, controllers and HR personnel and also addressed Equinor’s user centric strategy.
IT service management (ITSM)|ITIL|Service catalogue|Service management|Value
Published 21 Dec 2020
This webinar discusses the various forms of ownership such as process ownership, service ownership and product ownership.
Behaviour|Communication|Empowerment|Incident management|IT service management (ITSM)|IT services|ITIL|ITIL 4|Processes|Stakeholder engagement|Stakeholder management
Published 31 Jul 2015
Following his AXELOS white paper, An example ITIL®-based model for effective SIAM, Kevin Holland hosts a webinar discussing its key points.
Published 24 Aug 2017
During this session, ITSM expert Adam McCullough will demonstrate how applying the ITIL framework to your organization will help you to demonstrate ROI.