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AXELOS with new ITIL Maturity Model

AXELOS launches updated consulting partner programme

AXELOS travels Back to the Future at Pink19

Hired by the former Chief Information Officer (CIO) to kick-start The Walt Disney Company Theme Parks and ITIL initiative, Glen Taylor has championed the adoption of ITIL since his appointment in 2008.

In 2015, the University of Oxford realized they were too project-focused, where they should have been service-oriented. The new SMO leader, Andrew Dixon, used ITIL 4 to help evolve the team and their ways of working. This case study explains how.

This paper provides an overview of the ITIL service management approach and discusses the ITIL v3 and ITIL 4 versions of the framework.

This case study describes how Calpine Corporation adopted ITIL best practice and principles to modernize and centralize their processes and improve the efficiency and effectiveness of their business.

White Paper discussing how to integrate quality processes into a continual improvement scheme using Six Sigma and ITIL.

This paper describes how ITIL 4 is evolving from process-based thinking to an approach which includes the four dimensions of service management.

In this white paper, the advancements of artificial intelligence are explored, along with its current adoption in ITSM and its potential for the future.