Published 06 Nov 2015
With the upcoming launch of ITIL Practitioner, AXELOS is hosting this webinar to provide more information and details on the new certification.
Published 24 Mar 2016
AXELOS and Quint Wellington Redwood (co-developer of ITIL® Practitioner) present an informational webinar on the new ITIL® Practitioner Training & Certification.
Published 01 Jun 2015
A review of Essex County Council's journey along the road to ITIL process maturity.
Published 14 Jun 2016
Can ITIL® and the HDI Support Center Standard jointly advance you to support centre superiority? AXELOS and HDI recently released a joint white paper which says yes.
Published 31 Jul 2015
Following his AXELOS white paper, An example ITIL®-based model for effective SIAM, Kevin Holland hosts a webinar discussing its key points.
Published 09 Aug 2017
In this webinar, Karen Ferris, co-author of ITIL® Practitioner, explains the importance of organizational change management and reviews the knowledge and tools available in ITIL Practitioner to support change professionals with OCM.
Published 22 Jun 2016
This webinar session features Lisa Hodges, the Owner of Cornerstone Service Management and Keith Sutherland Co-Founder and Partner of Service Management Dynamix, who will both share their thoughts and experiences on how to efficiently and effectively combine methodologies and ...
Published 02 Jul 2015
This webinar was produced in conjunction with the upcoming launch of the new ITIL publication from AXELOS, Adopting Service Governance: Governing portfolio value for sound corporate citizenship.
Published 20 Mar 2018
0.5 CPD Points
Hired by the former Chief Information Officer (CIO) to kick-start The Walt Disney Company Theme Parks and ITIL initiative, Glen Taylor has championed the adoption of ITIL since his appointment.
Published 29 Jul 2017
This case study describes how the ITIL Practitioner Guiding Principle Observe directly enabled Cairo University to track and measure what is really happening within its ITIL Journey.
Adopt and adapt|Budgets|Frameworks|IT Service Management (ITSM)|ITIL|ITIL Practitioner|Service desk|Training