Published 09 Aug 2017
In this webinar, Karen Ferris, co-author of ITIL® Practitioner, explains the importance of organizational change management and reviews the knowledge and tools available in ITIL Practitioner to support change professionals with OCM.
Published 02 Jul 2015
This webinar was produced in conjunction with the upcoming launch of the new ITIL publication from AXELOS, Adopting Service Governance: Governing portfolio value for sound corporate citizenship.
Published 22 Jun 2016
This webinar session features Lisa Hodges, the Owner of Cornerstone Service Management and Keith Sutherland Co-Founder and Partner of Service Management Dynamix, who will both share their thoughts and experiences on how to efficiently and effectively combine methodologies and ...
Published 03 Jul 2019
0.5 CPD Points
Hired by the former Chief Information Officer (CIO) to kick-start The Walt Disney Company Theme Parks and ITIL initiative, Glen Taylor has championed the adoption of ITIL since his appointment in 2008.
Adopt and Adapt|Best practice|IT Service Management (ITSM)|ITIL|Service Management
Published 10 Jul 2019
Mercantil Bank, a commercial bank headquartered in Florida, shares their experience of adopting ITIL and ITIL processes to help improve their ITSM and delivery of services.
Adopt and Adapt|Best practice|Change management|IT Service Management (ITSM)|IT services|ITIL|Service Management
Published 12 Sep 2018
This case study describes how the ITIL Practitioner Guiding Principle Observe directly enabled Cairo University to track and measure what is really happening within its ITIL Journey.
Adopt and Adapt|Budgets|Frameworks|IT Service Management (ITSM)|ITIL|Service desk|Training
Published 12 Sep 2018
This case study describes how the ITIL® Practitioner Guiding Principle Start where you are enabled the Walt Disney Company to begin its ITIL Journey.
Adopt and adapt|Frameworks|IT Service Management (ITSM)|ITIL|Service desk|Training
Published 25 Jul 2018
AXELOS has announced the release of My AXELOS, an online content subscription aligned to ITIL®, PRINCE2® and MSP®.
Best practice|Career progression|IT Service Management (ITSM)|ITIL|MSP|PRINCE2|Professional development|Programme management|Project management
Published 23 Apr 2018
This webinar discusses the practical application of the ITIL4IT standard to IT service management.
Best practice|Continual Service Improvement (CSI)|Frameworks|IT Service Management (ITSM)|ITIL|Learning|Service Management
Published 27 Dec 2018
This case study describes how software provider Aquila Heywood adopted ITIL to address incident management issues and their ability to communicate vital information to customers.
Continual Service Improvement (CSI)|Customer engagement|Incident management|IT service management (ITSM)|IT services|ITIL|Value