Published 14 May 2018
Personal information is an asset that can create more value for customers, hence people want to share their data with organizations. However, the EU General Data Protection Regulation (GDPR) says we have to manage their data properly. From 25 May 2018, this applies insi...
Best practice|Cyber Resilience|Cyber-Attack|GDPR|Incident management|ITIL|Value
Published 05 Jul 2018
While organizations might choose to flatten the hierarchy and decentralize decision making, everyone in the organization needs to step up and lead – especially in organizational change management (OCM) . Think for a moment about the Total Football concept pioneered by the ...
Change management|Communication|IT Service Management (ITSM)|Roles|Strategy execution|Training
Published 12 Sep 2016
Would you lie on your CV to secure your dream job? Well, you might not. But before you dismiss the idea that this practice goes on, the latest facts tell a different story about job applicants and, even more alarmingly, about employers: Data gathered by the UK’s Office f...
Published 21 Jul 2017
How do people working in IT Service Management (ITSM) measure success and – more importantly – what should they measure? What tends to happen in ITSM is people measuring against internally-focused metrics: the number of incidents, service level agreements on incidents, the ...
Continual Service Improvement (CSI)|IT service management (ITSM)|IT services|ITIL|Value
Published 07 Mar 2018
How agile are we in IT service management (ITSM)? I’ve seen numerous different companies claiming to be agile while – in reality – they’re not. If we refer for a moment to the ITIL Continual Service Improvement (CSI) model, the first step is to define the vision and prop...
Agile|Continual Service Improvement (CSI)|Customer engagement|IT Service Management (ITSM)|ITIL|Processes
Published 18 Jan 2019
Like most people who have either project managed or worked within a project and have started their formal training typically starting with Managing Successful Projects with PRINCE2 ® , I was no different. Working on my first ever business change project, the guidance was ...
ITIL|Learning|MoP|MSP|P3M3|P3O|PRINCE2|PRINCE2 Agile|Professional development|Qualifications|Training
Published 12 Dec 2016
What is the difference between leadership, management, and governance? Peter Drucker said that “leadership does the right thing while management does things right”. But why is it important to distinguish between them? Issues arise when people confuse the roles, and while...
Published 09 Feb 2018
What is GDPR, why should you care and how can AXELOS’ RESILIA™ best practice help you manage it? ITSM consultant and trainer, Stuart Rance has addressed these critical questions in AXELOS’ “ GDPR: Beyond Compliance ” White Paper. Handing over personal data to an organiza...
Cyber resilience|RESILIA|Risk management|Sensitive data|Training
Published 14 Dec 2018
Julie L. Mohr, renowned author and international keynote speaker, shares with AXELOS her thoughts on why consumers are embracing companies such as Uber, Amazon and Netflix and why IT organizations can either learn lessons from the disruption economy, or risk extinction: ...
Digital transformation|IT components|IT services|IT transformation|ITIL
Published 28 Jun 2019
There is a pressing need to start graduating US college students with basic practical knowledge of how to operate in IT organizations and other change environments. Students with a recognized project management certification such as PRINCE2 ® are more likely to become eff...