Published 25 Sep 2018
IT Infrastructure management and support domain are experiencing a new makeover when it comes to tools, technologies, and methods that are being introduced on top of the service layer. Support and service are an integral part of every business. Every organization is an IT org...
Capabilities|Dashboards|IT service management (ITSM)|IT services|Processes|Service management
Published 19 May 2015
As we begin these next few blog posts on “Implementation”, it is important to look at the ground we have already covered. To begin this series, we discussed Service Monitoring as a Strategic Opportunity . We followed that discussion with four posts on Building Service Monit...
Capabilities|Cloud Services|Customer Engagement|Customer Experience|IT Service Management (ITSM)|Key performance indicators (KPIs)|Processes
Published 01 Feb 2018
In the international bestseller The 7 habits of highly effective people (Free Press, 1988), Steven R. Covey describes an approach to being effective in attaining goals by aligning oneself to what he calls the ‘true north’ principles of a character ethic that are universal...
Behaviour|Project management|Stakeholder engagement|Strategy Execution|Vision
Published 15 Aug 2019
Executive Summary We all are aware of the three fundamental principles of People, Process and Technology. Every organization focuses on these three elements. The people factor in all the above has been limited to reskilling in new technologies and training on methodologies a...
Behaviour|Digital transformation|IT service management (ITSM)|Knowledge management|Resource management|Service management|Skills
Published 26 Jun 2014
For project managers everywhere - who now have the PRINCE2 Practitioner qualification firmly on their horizon for the first time - I have two words: "We listened!" You shared your frustrations with us about the historical process of moving up to PRINCE2 Practitioner level on...
Published 06 Jan 2016
What's the point of ongoing professional development? In "My CPD Life", a short series of blog posts to coincide with the launch of the AXELOS Professional Development Programme , experienced practitioners share their views on the value of keeping your skills and kno...
Adopt and adapt|Capabilities|Career planning|CPD|IT Service Management (ITSM)|Skills|Training
Published 24 Aug 2016
The risk of being held to ransom is no longer just a phenomenon of the physical world - the digital world is subject to the menace of Ransomware . Ransomware is where an attacker renders your computer system and your data unavailable to you through encrypting your data and ...
Published 01 Jul 2015
This year AXELOS launched the AXELOS Consulting Partner Programme . The programme allows consulting organizations to enter into an official partnership with AXELOS for the first time. The programme is part of our continuing commitment to ensure all organizations that use our...
Best Practice|Maturity models
Published 24 Jun 2015
Process implementation in IT Service Management (ITSM) comprises the steps we take to deliver services and the changes necessary to support the business moving forward.The purpose of IT is to be a business partner, ensuring anything that falls within the remit of delivering ...
Best Practice|Change management|Customer engagement|Frameworks|IT Service Management (ITSM)|Leadership|Processes