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This paper provides an overview of the ITIL service management approach and discusses the ITIL v3 and ITIL 4 versions of the framework.

This white paper describes the relationship between Agile methodologies, ITIL 4 and ITSM and how adopting Agile and ITIL 4 can benefit an organization.

This White Paper explores the core philosophy of ITIL to demonstrate that it is a dynamic and structured framework which is meant to have an effect on, and engage proactively with, the business, and why that is.

This White Paper, by Jenny Dugmore and Sharon Taylor, outlines the differences between ITIL V3 and ISO/IEC 20000, from the perspective of each clause in the standard where the core five ITIL books either do not cover it or cover it differently.

A short overview White Paper, providing an excellent introduction to ITIL and its evolution.

This White Paper explains exactly what ITIL is and why an organization would want to engage with it. An outline of the benefits involved in using ITIL is also included. This White Paper is also in Chinese, Dutch and French.

ITIL outlines seven guiding principles that can be used to guide an organization in all circumstances, regardless of changes in its goals, strategies, type of work, or management structure.

In this White Paper Shirley Lacy, an IT Service Management industry recognised leader and co-author of ITIL V3 Service Transition, addresses issues and concerns by answering some key questions regarding using ITIL in a recession.

This white paper gives a brief introduction to service science and service-dominant logic and presents some of the areas in ITIL 4 where the influence is perceptible.

The paper offers the reader information and guidance on the interaction and cooperation between ITIL and KCS. It illustrates the fact that ITIL and KCS are collaborative, and organizations that adopt both practices position themselves for increased success.