Published 12 Feb 2018
As a consultant, ITIL ® gives me the framework to organize and help IT organizations deliver value to customers. In the 12 years I’ve been using ITIL , I’ve learned that success is based on being able to speak the language a business understands, to communicate clearly ...
Continual Service Improvement (CSI)|Frameworks|Professional development|Value
Published 05 May 2016
As part of our ITIL Practitioner Global Summit Hitesh presented a session on ITIL Practitioner and Service Design Roles . Watch the video and read his new blog post discussing the roles that can successfully benefit from adopting ITIL Practitioner. What is ITIL Pract...
Adopt and adapt|IT Service Management (ITSM)|Skills|Training
Published 18 Sep 2017
What should the future hold for IT Service Management (ITSM) professionals certified in ITIL ® Foundation ? If you’re anything like me, it holds ITIL Expert ® and ITIL ® Practitioner ! ITIL Foundation lives up to its name: it’s a foundational framework that is the ...
Published 07 Jun 2017
It might sound strange to say that there’s no need to be afraid of failure. And that goes for IT Service Management (ITSM) as much as anything else in life and business. Using ITIL ® to learn how not to fail in ITSM In fact, one of ITIL ® Practitioner’s co-authors, Kev...
IT Service Management (ITSM)|IT Services|Service Management|Value
Published 31 Aug 2016
Robert Burton explains why he feels that ITIL shouldn’t be viewed as a prescriptive regime. There is a common misconception that ITIL is a rigid set of tools, procedures, and processes and if you don't follow what’s in the books, it’s not ITIL. With this approach,...
Adopt and adapt|Frameworks|IT Service Management (ITSM)|Processes|Requirements
Published 21 May 2018
Marcel Foederer is part of the AXELOS Lead Architect Team (LAT), responsible for guiding this year’s ITIL update. In this blog post he looks both backwards and forwards, considering where ITIL has come from and where it’s going: How has ITIL ® changed in the past 20 ye...
Agile|Best practice|Cloud Computing|Frameworks|IT services|Value
Published 19 Sep 2016
Many people associate ITIL’s core books with managing incidents and problems. This focus on break/fix scenarios is probably historical, but the misconception is still very much alive. Having been an ITIL trainer for more than 15 years and practising even longer, the o...
Published 14 Sep 2016
Louise John shares her thoughts on why ITIL doesn’t require lots of people and how businesses of all shapes and sizes can use the framework effectively. Does ITIL require a lot of people to work effectively and do you need to have one individual for every role, process ...
Adopt and adapt|Best practice|Frameworks|Processes|Roles
Published 17 Nov 2017
1. In your service management experience, how much of a foundation does ITIL ® provide? ITIL is “documented common sense”, useful when undergoing any transformation as an organization. Having that ITIL tried-and-tested structure in place helps to lighten the load and mi...
Adopt and Adapt|Best Practice|DevOps|Frameworks|Processes
Published 17 Jul 2017
ITIL Practitioner is best practice guidance I use both in implementation as a consultant and in training people working in IT service management. Before the arrival of ITIL ® Practitioner there was, in my opinion, a large gap between ITIL Foundation and ITIL Expert ....
Business solutions|Change management|Continual Service Improvement (CSI)|IT Service Management (ITSM)|Value