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398 Results found for 'ITIL'
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ITIL Expert and ITIL Practitioner – value in having both
Blog
Published 12 Feb 2018
As a consultant, ITIL ® gives me the framework to organize and help IT organizations deliver value to customers. In the 12 years I’ve been using ITIL , I’ve learned that success is based on being able to speak the language a business understands, to communicate clearly ...
Continual Service Improvement (CSI)|Frameworks|ITIL|Professional development|Value
Built on ITIL: a steady stream of employment
Blog
Published 15 Jan 2019
Working in ITIL ® adoption has given me a steady stream of employment in broader, more engaging roles and a significant increase in salary. The demand for ITIL skills are continuing to grow worldwide and – I believe – will increase significantly over the next five to 10...
Career progression|IT service management (ITSM)|ITIL|Roles|Skills
ITIL Practitioner: who is it for and what are the benefits?
Blog
Published 05 May 2016
What is ITIL Practitioner and how does it complement existing ITIL accreditations? ITIL ® Practitioner is an addition to the ITIL portfolio and, ultimately, it helps professionals who’ve completed any level of ITIL training from Foundation onwards to develop the ski...
Adopt and adapt|IT Service Management (ITSM)|ITIL|Skills|Training
Translating best practice and the new ITIL 4 "Practices"
Blog
Published 10 Jul 2019
The content of best practice methods and frameworks such as ITIL ® , PRINCE2 ® and MSP ® enables people to speak a common language of IT service management, projects and programmes. However, the terminology needs to be chosen carefully to account for tone and...
Best practice|Frameworks|IT service management (ITSM)|IT services|ITIL|ITIL 4|Processes
ITIL Expert and ITIL Practitioner – partners in IT improvement
Blog
Published 18 Sep 2017
What should the future hold for IT Service Management (ITSM) professionals certified in ITIL ® Foundation ? If you’re anything like me, it holds ITIL Expert ® and ITIL ® Practitioner ! ITIL Foundation lives up to its name: it’s a foundational framework that is the ...
CPD|IT service management (ITSM)|ITIL|Learning|Skills|Value
ITIL® Misconceptions: “ITIL is a standard to adhere to”
Blog
Published 31 Aug 2016
Robert Burton explains why he feels that ITIL shouldn’t be viewed as a prescriptive regime. There is a common misconception that ITIL is a rigid set of tools, procedures, and processes and if you don't follow what’s in the books, it’s not ITIL. With this approach,...
Adopt and adapt|Frameworks|IT Service Management (ITSM)|ITIL|Processes|Requirements
ITIL Perceptions
Blog
Published 12 Nov 2018
1.  In your service management experience, how much of a foundation does ITIL ® provide? ITIL is “documented common sense”, useful when undergoing any transformation as an organization . Having that ITIL tried-and-tested structure in place helps to lighten the load and m...
Agile|Best practice|Frameworks|ITIL|Processes|Service management
Meet the ITIL team – Akshay Anand
Blog
Published 07 Jun 2017
It might sound strange to say that there’s no need to be afraid of failure. And that goes for IT Service Management (ITSM) as much as anything else in life and business. Using ITIL ®  to learn how not to fail in ITSM In fact, one of ITIL ® Practitioner’s co-authors, Kev...
IT Service Management (ITSM)|IT Services|ITIL|Service Management|Value
ITIL Intermediate – Service Operation: more effective today and even better tomorrow
Blog
Published 19 Sep 2019
When I got my start in IT, I found myself in a service operation role without even knowing what it was! I was part of an initiative in which Service Operation (SO) and ITIL ® were at the heart: consolidating IT operations management and incident ticketing for a radiology ...
Customer experience|Incident management|ITIL|ITIL 4|Problem management|Processes|Value
Built on ITIL: ITIL – the tool that just keeps giving
Blog
Published 16 Oct 2018
My first three days in a new job with a training company just before the Millennium comprised the I TIL ® Foundation course. Those three days changed my career. After the course I realized ITIL was what I’d been seeking during my 15 years working in IT. The course made s...
Adopt and adapt|Career progression|IT service management (ITSM)|ITIL|Service management|Training
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