Published 17 Apr 2019
Royce Dsouza began his ITIL ® journey in 2011, becoming an ITIL Expert in 2015. His ITSM career has included setting up a service management office at two Fortune 500 companies and helping to align IT with end-to-end service delivery. He has replicated this success ...
Published 24 May 2019
Take your own medicine. Practice what you preach. Walk the talk. These clichés were circling my mind as I stepped into the classroom recently to begin the new ITIL ® 4 Foundation training. Having worked in AXELOS as Project Manager for the Foundation product for over a ye...
Best practice|Certification|Examinations|Frameworks|ITIL 4|Learning|Training
Published 12 Feb 2018
As a consultant, ITIL ® gives me the framework to organize and help IT organizations deliver value to customers. In the 12 years I’ve been using ITIL , I’ve learned that success is based on being able to speak the language a business understands, to communicate clearly ...
Continual Service Improvement (CSI)|Frameworks|ITIL|Professional development|Value
Published 23 Apr 2019
What is the importance of Continual Service Improvement among ITIL Intermediate ’s lifecycle modules? Adam McCullough explains how the module empowered him in his role as an ITSM professional. Continual service improvement (CSI) is something every business has t...
Certification|Continual Service Improvement (CSI)|IT service management (ITSM)|ITIL|Roles|Value
Published 05 May 2016
As part of our ITIL Practitioner Global Summit Hitesh presented a session on ITIL Practitioner and Service Design Roles . Watch the video and read his new blog post discussing the roles that can successfully benefit from adopting ITIL Practitioner. What is ITIL Pract...
Adopt and adapt|IT Service Management (ITSM)|ITIL|Skills|Training
Published 27 Mar 2019
What does ITIL ® 4 have to do with the eternal, human practice of storytelling? Though you might already believe it instinctively, there is substantial research into the importance of narrative and storytelling to human beings. For example, a study that exposed people...
Behaviour|Benefits realization|Collaboration|IT service management (ITSM)|IT services|ITIL
Published 12 Nov 2018
1. In your service management experience, how much of a foundation does ITIL ® provide? ITIL is “documented common sense”, useful when undergoing any transformation as an organization . Having that ITIL tried-and-tested structure in place helps to lighten the load and m...
Agile|Best practice|Frameworks|ITIL|Processes|Service management
Published 18 Sep 2017
What should the future hold for IT Service Management (ITSM) professionals certified in ITIL ® Foundation ? If you’re anything like me, it holds ITIL Expert ® and ITIL ® Practitioner ! ITIL Foundation lives up to its name: it’s a foundational framework that is the ...
CPD|IT service management (ITSM)|ITIL|Learning|Skills|Value
Published 04 Mar 2019
There is a famous saying, that what happens in Vegas stays in Vegas, but I’m going to break the code here and share my views and feedback from Pink19 . Although this was my first experience of Vegas, I knew what to expect having enjoyed several movies based in ‘Sin City...
Best practice|Certification|Customer needs|IT service management (ITSM)|IT services|ITIL|Value
Published 28 Feb 2019
Ten years ago, Bitcoin was launched, and James Cameron released his innovative film Avatar. And now think of all the changes we have lived through since then. The Fourth Industrial Revolution has created such a fast-paced and complex environment that organizations and individ...
Career progression|IT service management (ITSM)|IT services|IT transformation|ITIL|Value