Published 05 May 2016
As part of our ITIL Practitioner Global Summit Hitesh presented a session on ITIL Practitioner and Service Design Roles . Watch the video and read his new blog post discussing the roles that can successfully benefit from adopting ITIL Practitioner. What is ITIL Prac...
Adopt and adapt|IT Service Management (ITSM)|ITIL Practitioner|Service Design|Skills|Training
Published 26 Apr 2017
At the start of teaching ITIL Practitioner I tell candidates that the guidance will become the ‘most thumbed book’ in their arsenal. By the time they finish their training, they agree universally. The response to ITIL Practitioner has been resoundingly positive in our...
Agile|Best Practice|Continual Service Improvement (CSI)|ITIL Practitioner|Training|Value
Published 17 Jul 2017
ITIL Practitioner is best practice guidance I use both in implementation as a consultant and in training people working in IT service management. Before the arrival of ITIL Practitioner there was, in my opinion, a large gap between ITIL Foundation and ITIL Expert . Ho...
Business solutions|Change management|Continual Service Improvement (CSI)|IT Service Management (ITSM)|ITIL Practitioner|Value
Published 16 Jul 2015
1. The evolution of ITIL ITIL Practitioner is the last, missing piece of the jigsaw – it’s the qualification that will equip IT Service Management (ITSM) practitioners with the answers to the questions they’ve been asking: Where do I start? How do I identify the bus...
Adopt and adapt|IT Service Management (ITSM)|ITIL|ITIL Foundation|ITIL Practitioner|Qualifications|Training
Published 29 Feb 2016
Marcel Foederer was among a number of trainers and consultants who undertook the recent ITIL ® Practitioner “Trainer Readiness Session” course. In this first blog post from those trainers, he considers the value of the new ITIL Practitioner certification: Among t...
Capabilities|Certification|Continual Service Improvement (CSI)|IT Service Management (ITSM)|ITIL Practitioner|Skills
Published 15 Apr 2016
As part of our ITIL Practitioner Global Summit Bjorn presented a session on ITIL Practitioner and Strategic Roles . Watch the video and read his new blog post also discussing how ITIL Practitioner can be applied to a number of key IT Service Management (ITSM) roles. ...
Capabilities|IT Service Management (ITSM)|ITIL Practitioner|Qualifications|Skills|Training
Published 23 May 2016
As part of our ITIL Practitioner Global Summit Michael presented a session on Small scale ITSM implementation and ITIL Practitioner . Watch the video and read his new blog post also discussing this topic. How do you apply a large, comprehensive framework like ITIL ®...
Behaviour|Change management|IT Service Management (ITSM)|ITIL|ITIL Foundation
Published 18 Sep 2017
What should the future hold for IT Service Management (ITSM) professionals certified in ITIL Foundation ? If you’re anything like me, it holds ITIL Expert and ITIL Practitioner ! ITIL Foundation lives up to its name: it’s a foundational framework that is the first ste...
CPD|ITIL Expert|ITIL Practitioner|Learning|Skills|Value
Published 11 May 2016
I read an interesting comment by AXELOS Head of ITSM Kaimar Karu that “…the ITIL of the future is from practitioners, for practitioners.” As a result, I keenly awaited the release of the ITIL ® Practitioner Guidance so that I could use it to assess and improve my ITIL prac...
Adopt and adapt|Continual Service Improvement (CSI)|IT Service Management (ITSM)|ITIL Practitioner|Processes
Published 08 Jul 2016
Within my own organization, we’ve used the principles of ITIL ® Practitioner to ensure we’re working more effectively. And that has involved taking a “helicopter ride”. The release and deployment team’s objective is to release about 20 new and quality courseware titles to...
Communication|Continual Service Improvement (CSI)|ITIL Practitioner|Metrics|Service Transition|Value