Published 24 Feb 2016
Good information security and cyber resilience begins with creating a solid security strategy. So, how do organizations and their CISOs or Heads of IT and security create such a strategy? There are a number of critical questions, driving factors and strategic considerations ...
Cyber resilience|Cyber-attack|Information management|Processes|RESILIA|Risk management
Published 17 Feb 2016
Gary Warzala is the former SVP CISO at Visa and has also held senior roles in information security and IT risk management at Aon and GE (General Electric). In 2014, he was a trusted CISO adviser for a major retailer following a serious information security breach. In this...
Best practice|Cyber resilience|Cyber-attack|Information management|RESILIA|Threats
Published 25 May 2018
What is IT4IT and who is it relevant for? AXELOS’ ITSM Portfolio Development Manager, Roman Zhuravlev and Anton Lykov, Solution Architect for Micro Focus, discussed the IT4IT architecture model in a recent AXELOS webinar and this blog post offers a brief summary of their dis...
Agile|IT Service Management (ITSM)|IT services|ITIL|Processes|Service Management|Value
Published 20 Jan 2016
If you believe Darwin was right when he said that survival is about being adaptable to change, it is fair to say that the decisions you are making today about the change projects being delivered in your organization are crucial to ongoing survival of your organization. Over...
Best Practice|Change management|Leadership|MoP|Portfolio management|Project and programme delivery
Published 17 Jun 2016
Following the release of ISO/IEC TR 20000-11:2015: Part 11 - Guidance on the relationship between ISO/IEC 20000-1:2011 and service management frameworks: ITIL® at the end of 2015 , we spoke to Shirley Lacy, managing director of ConnectSphere, who was involved in i...
Frameworks|Information Management|Information systems|IT Service Management (ITSM)|ITIL
Published 02 Mar 2016
When thinking about cyber resilience, just how important do you believe the people in your organization are? All your people, from top to bottom? You have heard the expression, ‘ People, Process, and Technology’ a thousand times. But which is the most critical of the three...
Cyber resilience|Cyber-attack|Information management|Processes|RESILIA|Risk management|Vulnerability
Published 12 May 2016
CIOs have overall responsibility for IT strategy within a business and are accountable for the governance and management of IT resources. In most organizations, the CIO is someone with a broad knowledge of IT and is able to provide vision and leadership in all aspects of IT...
Communication|IT services|Leadership|Resource management|Skills
Published 22 Nov 2017
Those familiar with Managing Successful Projects with PRINCE2® will know that the value of the universal, process-based project management method is that it can be applied to any project regardless of type, organization, geography or culture. It can be used for any project...
Published 10 Dec 2019
Managing IT assets has been a natural part of business for decades: where is the asset? What are you paying for it and from whose budget? From the service management perspective of “ providing value through technology services ” we rely on the assets to deliver the technolog...
Benefits realization|IT service management (ITSM)|IT services|ITIL 4|Service catalogue|Service management|Value
Published 30 Apr 2019
Value for Stakeholders, PESTLE and the Four Dimensions Welcome back! This post is the second in a series in which I connect key concepts of ITIL 4. In the last article, we briefly discussed the concept of value co-creation, and I’d like to expand on that here. While value ...
Customer engagement|Customer experience|IT service management (ITSM)|ITIL|ITIL 4|Service management