Published 03 Sep 2019
It is hopefully not a shock to suggest that over the last couple of decades there has been a general trend across most industries for roles to move from the specialist to the more generalist. This is not to say that specialists in whatever field do not exist, they simply are ...
Career progression|PRINCE2|Project and programme delivery|Project and programme management (PPM)|Project management|Resource management|Roles|Stakeholder management
Published 13 Jun 2016
Yale University’s IT Service Management (ITSM) journey began in 2011, just before my arrival in 2012. At the time, the University had about 450 central IT staff and a newly appointed CIO who had arrived with a mission to create a world-class ITSM organization. ITIL ® ...
Continual Service Improvement (CSI)|IT Service Management (ITSM)|ITIL|Processes
Published 15 May 2017
In response to the AXELOS The Future ITSM Professional report, AXELOS associate Toby Moore and Dr Tuuli Bell, partner manager at Tasktop Technologies, explore emerging issues in a key function of IT: The Service Desk An effective Service Desk is key to a successful IT...
Communication|Customer experience|IT services|Problem management|Processes|Service desk
Published 26 Apr 2018
ITIL ® Practitioner was launched two years ago, expanding IT service management (ITSM) practitioners’ capability to deploy and derive value from the ITIL framework . Since then, how has the guidance helped people on the frontline of delivering IT services? AXELOS sp...
Best practice|Continual Service Improvement (CSI)|Customer needs|Frameworks|IT Service Management (ITSM)|ITIL|Service Management
Published 13 Jul 2018
My AXELOS, the new content subscription service from AXELOS, includes access to digital badges for ITIL ® , PRINCE2 ® and MSP ® certifications plus CPD in each area of knowledge. But why is investing in digital badges an important part of demonstrating your credibili...
Career planning|Career progression|Digital badges|ITIL|Learning|MSP|PRINCE2|Qualifications
Published 08 Mar 2017
The use of agile delivery to deliver large scale digital programmes is now is at previously unknown levels of maturity. In fact, it has got to the point where I can’t think of a serious web development team not using some kind of agile method. Equally, it’s difficult to imag...
Published 09 Jul 2018
This week, AXELOS announced the launch of My AXELOS , an online content subscription aligned to some of the world’s most widely used project and service management frameworks, ITIL ® , PRINCE2 ® and MSP ® . Here, Emer O’Sullivan, Marketing Lead at AXELOS explains wh...
Career progression|IT Service Management (ITSM)|ITIL|Learning|PRINCE2|Professional development|Project and programme management (PPM)|Service Management|Value
Published 14 Apr 2015
The justification for service governance is summed up neatly in the words of a CEO I know, when asked how things in the company were going: he said “Everything’s going OK, except operations.” While he and the company’s board were happy that the finances were in order, things...
Best Practice|Governance|IT Services|ITIL|M_o_R|MoP|MoV|MSP|Service Management
Published 04 Feb 2016
The transition from project to programme management means being able to adapt and to draw upon a set of different skills as programme management is more than just being able to manage multiple projects. Where a Project Manager can deliver against a set of pre-defined goals a...
Best Practice|MSP|PRINCE2|Programme management|Project and programme management (PPM)|Project management|Requirements|Skills
Published 05 Jun 2018
The PMO has evolved from a mainly admin/support function into an exciting career space – so how can today’s practitioners successfully navigate the different opportunities on offer? PMO is becoming increasingly popular as an organizational entity around project management...
Career planning|Career progression|Project management|Project management office|Roles|Skills