Published 24 May 2018
Since good governance is about the processes for making and implementing decisions, then effective governance and accountability structures are vital particularly if organizations are to successfully use an agile approach to deliver business change through the investment of p...
Published 22 Oct 2014
The space in between people managing and operating IT services and those that build and deliver IT products could be called the great divide. Among developers, the thinking can - sometimes - be based on the principles of "build it and hand it over". The big issue is that the...
Best Practice|IT service management (ITSM)|Programme Management|Project and programme management (PPM)|Project Management|Service Management
Published 16 Sep 2014
The "S" factor - sponsors and stakeholders - are critical to the success of any project or programme. And ensuring these vital people are actively supporting you and your team depends on how successful you are at "managing upwards". People tend to "buy into" programmes as t...
Communication|Programme Management|Project and Programme Management (PPM)|Project Management|Stakeholder Management
Published 29 Sep 2015
Gregor McPherson, who has worked with AXELOS and contributed to our new Professional Development Programme, is a consultant specialist in business solution design and architecture. He draws on 15 years of insight from senior roles in a wide a range of industries and discipli...
Best practice|Capabilities|CPD|IT Service Management (ITSM)|Methodologies|Project and Programme Management (PPM)|Qualifications|Skills
Published 14 Feb 2017
Oh, it’s THAT time again! Perhaps the contract you’ve been working on is coming to an end or you’ve been stuck in a role for a few years now and it's definitely time to move on. But who would have thought that just ‘updating your CV’ could be so arduous? “Did I really fi...
Capabilities|Career progression|Certification|CPD|Digital badges|Skills
Published 07 Jul 2017
Passing the ITIL ® Practitioner certification is a significant achievement. It shows you can take the ITIL framework and adapt it to real-life situations. The following tips will improve your chance of passing your exam. Studying for the ITIL Practitioner exam and getting...
Certification|Critical success factors|Examinations|IT Service Management (ITSM)|ITIL|Qualifications
Published 22 Oct 2018
Organizational transformation is built on ITIL ® best practices. And, from what I’ve seen from the frontline, the need for this still exists. In fact, there is so much work still to be accomplished among organizations that I could be busy for years and years! As a consul...
Adopt and adapt|Best practice|Continual Service Improvement (CSI)|IT service management (ITSM)|IT services|IT transformation|ITIL
Published 19 Jun 2019
Over the past five years, I believe that – for some IT organizations – the ITIL ® concept of Service Strategy (SS) got left behind. Why is this? IT organizations have been buried in the “trenches” of an endless loop which includes immediate uptake of design, transition an...
Customer needs|ITIL 4|Service management|Skills|Strategy execution|Value