Published 07 Jan 2020
Organizations are now reacting to the need for high-velocity IT (HVIT) by exploring customer experience and methods like DevOps and Agile. In some of the more mature enterprises, they’re looking at ITIL 4 and recognizing elements of modern service management, but without f...
Agile|Collaboration|Customer experience|DevOps|ITIL|ITIL 4|Processes
Published 23 Jan 2020
Congratulations — you’ve been on a project or programme management (PPM) course , enjoyed the experience and passed the exam. All very positive. But now you are back at your desk you may be struggling with one nagging question — why am I finding it so hard to put those lea...
Learning|Learning from experience|MSP|PRINCE2|Processes|Programme management|Project and programme management (PPM)|Project management|Roles|Training
Published 27 Jan 2015
Improving IT Service Management in 2015 For me the main issue with improving ITSM is that we often spend too much time contemplating our own navel instead of making things happen! As an industry we are very good at theorizing and discussing ideas both old and new, but makin...
Best Practice|Continual Service Improvement (CSI)|Information Management|IT Service Management (ITSM)|IT Services|ITIL
Published 24 Mar 2015
P3M3® v3.0 is – in the world of best practice guidance – the “big one”. This latest version, the newest since 2008, will provide PPM consultants and organizations they work with the evidence for whether projects, programmes and portfolios are working or not and their return ...
Best Practice|Management|Maturity models|P3M3|Processes|Project and programme management (PPM)
Published 21 Dec 2015
Projects fail for a number of reasons: while it’s dependent on the industries you are working in, there are some reasons that are more prolific than others. For example: Unclear scope and success criteria Lack of buy-in and engagement Lack of change management skills U...
Best Practice|Change management|Customer needs|Project management|Project planning|Skills
Published 01 Jul 2016
Project teams are increasingly becoming virtual in one form or another. This can include working across different geographies, time zones, firm-wide boundaries and with third parties. Projects can cover a number of different countries with virtual teams and as Project Manag...
Published 22 Oct 2018
Organizational transformation is built on ITIL ® best practices. And, from what I’ve seen from the frontline, the need for this still exists. In fact, there is so much work still to be accomplished among organizations that I could be busy for years and years! As a consul...
Adopt and adapt|Best practice|Continual Service Improvement (CSI)|IT service management (ITSM)|IT services|IT transformation|ITIL
Published 27 Dec 2018
How can communication within IT service management (ITSM) – and ultimately with the business it supports – be improved? The silos that can develop among different parts of organizations need something that bridges the gap between the professionals that create and build t...
Communication|IT service management (ITSM)|IT services|ITIL|Skills|Value
Published 06 Feb 2019
The latest AXELOS PPM benchmarking survey is now live and we are asking our PPM community to share their views and insights on project and programme management, looking at the market now and in the future. AXELOS PPM Ambassador, Allan Thomson, shares his thoughts...
Career progression|Certification|MSP|PRINCE2|Professional development|Programme management|Project and programme delivery|Project and programme management (PPM)|Project management
Published 24 May 2018
Since good governance is about the processes for making and implementing decisions, then effective governance and accountability structures are vital particularly if organizations are to successfully use an agile approach to deliver business change through the investment of p...