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This paper describes how ITIL 4 is evolving from process-based thinking to an approach which includes the four dimensions of service management.

This White Paper examines the benefits and risks of BYOD for service management and also discusses the ITIL and RESILIA processes and control objectives for BYOD and the importance of a BYOD policy for organizations.

White Paper discussing how to integrate quality processes into a continual improvement scheme using Six Sigma and ITIL.

In this White Paper, lead author of PRINCE2 2009 and Director of Outperform UK Ltd Andy Murray gives an overview of PRINCE2, discussing the benefits, principles, themes and processes involved.

Increased organization-wide awareness of the benefits of DevOps practices, including at board-level, is beginning to allow ITSM professionals to approach their service improvement initiatives with the requisite support from their stakeholders.

This paper outlines how a different approach to the implementation and development of ITSM tools can help IT organizations reap their many potential benefits.

White paper providing an overview of how organizations can use M_o_R to establish an effective framework for risk management.

White paper providing an overview of how organizations can use M_o_R to establish an effective framework for risk management.

This article shows how ITIL Practitioner guiding principles Start where you are, Collaborate and Keep it simple, can help IT service operations teams improve services.

This paper explains how Management of Risk (M_o_R®) aligns with corporate governance principles.