Published 06 Oct 2021
0.5 CPD Points
This video case study describes how AXELOS used PRINCE2 Agile to deliver our membership platform towards the end of 2015.
Agile|Capabilities|CPD|PRINCE2 Agile|Professional development|Project management
Published 20 Oct 2021
0.5 CPD Points
This Case Study describes how P3M3 enabled UNOPS to assess the maturity of their projects and realize their strategic plan which emphasized achieving excellence in project management.
Maturity models|P3M3|Project and programme management (PPM)|Project management|Project management office|Strategy execution
Published 01 Oct 2021
Now is a great time to invest in self-development and training – from soft skills to service management and technical expertise. Why do I say this? Covid-19 has “reshuffled the cards” – and if you look at it from a positive perspective, it has altered organizations’ set-ups ...
Career progression|Certification|ITIL 4|Training
Published 20 Aug 2021
When seeking solutions to challenges, organizations went through a period of hiring the “narrow specialist”. Now, however, they need people with a broad range of skills plus some specialization: in other words, real breadth rather than narrow depth. And, with so much happeni...
Published 13 Dec 2019
In this ITIL ® 4 Q&A, Dinara Adyrbai explains the development of the 34 management practices and how they relate to ITIL processes: Q: Processes in ITSM are about structure, defined inputs/outputs and objectives – with ITIL 4, do we need processes anymore? A: Yes, we...
Adopt and adapt|ITIL|ITIL 4|Knowledge management|Processes|Service management|Value
Published 12 Mar 2020
Here are our top tips to assist you on your ITIL ® or PRINCE2 ® journey: Start with an official training course and exam. We recommend aspiring project and service managers begin their journey with an official course from an accredited training provider. The accompanyi...
Published 12 Oct 2020
The lack of “strategic mindset” capability is – I believe – a clear and present problem in industry. Where, previously, there were generalists with broader skills, today we have more specialists – or subject matter experts. This is not inherently bad, but it has forced some ...
Best practice|MSP|PRINCE2|Programme management|Project management|Strategy execution
Published 19 Mar 2021
How does the level and nature of risk in IT and service management in the pre-digital business era compare to today? The IT risks faced by our forebearers were significant: for example, failing to meet internal customers’ expectations, missed service level agreements (SLAs...
Adopt and adapt|Best practice|Cyber security|ITIL 4|Risk management
Published 05 Oct 2021
Transferable skills are not a new concept, but the ones employers consider valuable evolve over time. Understanding this is essential for people entering the workforce or those wanting to progress their current careers. A report from UK agency Nesta and the City of London Co...
Adopt and adapt|Best practice|Career progression|Certification|PRINCE2|Skills
Published 11 Mar 2019
As an experienced ITSM professional I am fortunate to have a wide network of colleagues and friends within the sector and from the many conversations I have had, I came to the realization that most of us are unhappy with our IT service management tools . This got me thinking...
Digital transformation|IT service management (ITSM)|IT services|ITIL|Service management|Value