Published 18 Jul 2018
What can ITSM practitioners learn from getting involved in problem-solving simulation activities? For example, the Apollo 13 simulation – something offered by accredited trainers – replicates the NASA event made famous by the phrase “Houston, we’ve got a problem”. And i...
Behaviour|Collaboration|Communication|Frameworks|IT Service Management (ITSM)|ITIL|Processes
Published 24 Aug 2018
How do you implement ITIL ® successfully? Hang on a minute – is that even the right question? My answer to the question is this: you can’t. That’s because ITIL is a framework of guidance it isn’t something to be implemented; everything you do with ITIL and ITSM is abou...
Capabilities|Frameworks|Governance|IT service management (ITSM)|ITIL|Value|Vision
Published 08 Oct 2018
One of the major challenges for IT is that it still operates in a silo . An organization might understand its strategy, but the IT goals are often not aligned with the strategy; equally, there may not be a holistic view across the business and IT. This needs a mindset s...
Business Relationship Management|DevOps|Digital transformation|IT service management (ITSM)|ITIL|Service management
Published 16 Oct 2018
My first three days in a new job with a training company just before the Millennium comprised the I TIL ® Foundation course. Those three days changed my career. After the course I realized ITIL was what I’d been seeking during my 15 years working in IT. The course made s...
Adopt and adapt|Career progression|IT service management (ITSM)|ITIL|Service management|Training
Published 02 Nov 2018
While my first exposure to ITIL ® came almost 30 years ago – working in tech support for the American part of Glaxo – helping organizations adopt and adapt ITIL has been a cornerstone of my consultancy practice for 15 years. In that time, I’ve seen ITIL help organizati...
Best practice|Frameworks|IT service management (ITSM)|ITIL|Service management|Training|Value
Published 17 Dec 2018
Organizations going through digital transformation can’t afford to use a tick-box exercise when it comes to using best practices like ITIL ® . Too many organizations find themselves going through the motions of adopting best practice when they need to. They might have good...
Adopt and adapt|Best practice|Digital transformation|IT service management (ITSM)|IT services|ITIL|Service management
Published 05 Mar 2019
After 14 years’ working in project management-related roles in complex environments, Andrea Vecchi – now Head of PMO at solar power company, Sonnedix – was introduced to programme management. Here he recounts his learning and certification journey, including 12 months of st...
Certification|MSP|PRINCE2|Programme management|Project management|Strategic objectives
Published 27 Mar 2019
What does ITIL ® 4 have to do with the eternal, human practice of storytelling? Though you might already believe it instinctively, there is substantial research into the importance of narrative and storytelling to human beings. For example, a study that exposed people...
Behaviour|Benefits realization|Collaboration|IT service management (ITSM)|IT services|ITIL
Published 07 Jun 2019
As a Project Management professional, I am often asked what my greatest career achievement is. My answer is simple and unerring: inspiring, as club manager, the recent victory of AXELOS FC’s fabled 5-a-side football team in the League One Victoria Late championship near ou...
Management|PRINCE2|Project and programme management (PPM)|Project management|Roles|Stakeholder engagement|Stakeholder management
Published 05 Sep 2019
How should an organization undertake the transition from ITIL ® v3 to ITIL 4 ? But before the “how?”, maybe we should talk about the “why?”. ITIL 4 is the latest evolution in the best practice framework that has supported IT service management professionals and their org...
IT service management (ITSM)|IT transformation|ITIL|ITIL 4|Service management|Value