Published 22 Dec 2016
Having spent an early part of his career in a business relationship management role as a Government IT Service Management (ITSM) contractor supporting NASA, Adam McCullough understands the purpose and value of Business Relationship Managers (BRMs) within organizations. In th...
Business Relationship Management|Communication|Customer engagement|IT Service Management (ITSM)|ITIL|Skills|Value
Published 23 May 2016
As part of our ITIL Practitioner Global Summit Michael presented a session on Small scale ITSM implementation and ITIL Practitioner . Watch the video and read his new blog post also discussing this topic. How do you apply a large, comprehensive framework like ITIL ®...
Behaviour|Change management|IT Service Management (ITSM)|ITIL
Published 20 Apr 2016
Abid Ismail was named the new CEO of AXELOS in December 2015, having been Chief Financial Officer since the company was formed in 2013. In a series of blog posts by Abid that will focus on the different stages of learning, development of knowledge and learning validati...
Published 07 Apr 2015
Simplifying things for our application team consumers: Inputs Application teams know their applications. We know our Service Monitoring Service. We need to quantify very simple inputs that will enable our application/service teams to easily consume our service. The great new...
Best Practice|Cloud Computing|IT Services|Service Management
Published 17 Mar 2015
An organization needs clarity and transparency to show leaders and boards of directors how well it’s operating, but without everybody having to become accountants! With no disrespect to the accountancy profession, viewing an organization solely from a financial point of view...
Best Practice|Continual Service Improvement (CSI)|Governance|IT services|ITIL|Service management|Value
Published 14 Apr 2015
The justification for service governance is summed up neatly in the words of a CEO I know, when asked how things in the company were going: he said “Everything’s going OK, except operations.” While he and the company’s board were happy that the finances were in order, things...
Best Practice|Governance|IT Services|ITIL|M_o_R|MoP|MoV|MSP|Service Management
Published 03 Jan 2017
Tallinn was mild and drizzly when I arrived as a first-time visitor to the annual itSMF Estonia conference , which is now in its eleventh year. Estonia has a thriving IT Service Management (ITSM) community, and the weather didn't dampen the enthusiasm of the 150 attendees, w...
Change management|Collaboration|Communication|Continual Service Improvement (CSI)|Frameworks|IT Service Management (ITSM)|ITIL
Published 19 May 2016
As part of our ITIL Practitioner Global Summit Barry presented a session on Role Challenges and Training Benefits, which covered the benefits offered by ITIL Practitioner. Watch the video and read his new blog post discussing how the certification and guidance can help ad...
Communication|Customer experience|IT Service Management (ITSM)|ITIL|Service desk|Training
Published 10 Apr 2019
This is part 2 of a 2-part article, read Part 1 . Theory to ACTION! At the end of the short simulation exercise (1 ½ hours) we asked delegates, ‘ What did you experience from applying ITIL ® 4 theory that you will now take away and try to apply in YOUR organization ? ...
Behaviour|Business Relationship Management|Certification|Collaboration|IT service management (ITSM)|ITIL|Stakeholder management|Value
Published 14 Feb 2017
Oh, it’s THAT time again! Perhaps the contract you’ve been working on is coming to an end or you’ve been stuck in a role for a few years now and it's definitely time to move on. But who would have thought that just ‘updating your CV’ could be so arduous? “Did I really fi...
Capabilities|Career progression|Certification|CPD|Digital badges|Skills