Published 24 Aug 2019
This paper discusses the impact of cloud on ITSM and ITIL roles and how it can help organizations provide a better service for their customers.
Cloud computing|Cloud services|Customer engagement|Governance|IT service management (ITSM)|ITIL|Value
Published 03 Apr 2019
The digital enterprise places high demands on IT. Vale has to be co-created quickly. Technology makes it possible to do business differently and even to do different business.
Digital transformation|IT service management (ITSM)|IT services|IT transformation|ITIL|Strategy execution|Value
Published 14 Aug 2019
This paper discusses how the ITIL guiding principles combine with DevOps guidance to create a culture that encourages continual experimentation.
DevOps|Digital transformation|IT service management (ITSM)|IT services|IT transformation|ITIL
Published 11 Sep 2018
Increased organization-wide awareness of the benefits of DevOps practices, including at board-level, is beginning to allow ITSM professionals to approach their service improvement initiatives with the requisite support from their stakeholders.
Capabilities|IT Service Management (ITSM)|IT services|ITIL|Processes|Value
Published 30 May 2018
0.5 CPD Points
This paper looks at how likely it is that your organization will suffer a security breach, how much that breach is likely to cost, and what you should be doing to protect your organization.
Cyber Resilience|Cyber security|Cyber-Attack|Incident management|Threats|Vulnerability
Published 16 Aug 2019
This white paper will examine how ITIL 4 supports the development of T-shaped professionals.
Best practice|Certification|ITIL 4|Service management|Training|Value
Published 26 Jul 2019
This white paper discusses the similarities and synergies between the ITIL 4 and COBIT 2019 frameworks as well as their differences.
Frameworks|Governance|ITIL 4|Service management|Stakeholder engagement|Value