Published 05 Jun 2017
Mike Babb, who is responsible for recruitment into Capita’s 4,500-strong professional services division, gives his verdict on the PRINCE2 ® 2017 Update: Since qualifying in PRINCE2 six years ago I’ve witnessed at first hand the importance of tailoring the project mana...
Career planning|Methodologies|PRINCE2|Project Management
Published 22 Jun 2018
Recruitment in the project management market in mid-2018 finds itself in between times: the recessionary economy of post-2008 and an emerging state of recovery. The relatively high availability of people during recessionary periods means employers don’t have to try too har...
Published 22 Feb 2017
In the past year to 18 months, we’ve witnessed a real shift in IT Service Management (ITSM). For a long time, there’s been an emphasis on the importance of processes, technology and certifications but now, there’s a much greater awareness of the need to have new skills. S...
Agile|Communication|IT Service Management (ITSM)|ITIL|Leadership|Skills
Published 15 Apr 2019
Digital disruption is transforming the way industries operate. But for a successful legacy business with an established infrastructure and corresponding capabilities, introducing change can be a challenge. You begin with the end in mind – and that’s the vision. By that, I d...
Best practice|Change management|Change requests|MSP|Requirements|Strategy execution|Vision
Published 04 Dec 2015
You’ve done it! You studied hard, you took the exam, and you passed it! You are now a fully-accredited practitioner. But what often happens next is that on your return to work you fail to apply what you’ve learned. There are several possible reasons for this: maybe you took...
Published 27 Jan 2016
The Project Sponsor is accountable for the project; or, put another way, the Project Sponsor is the “owner” of the project and the business case that supports it. A sponsor needs to be actively involved and committed to the project in order for it to be successful and shoul...
Capabilities|Leadership|PRINCE2|Project management|Project sponsorship|Roles|Skills
Published 26 Feb 2018
2017 was the year of the “lean IT” revolution, trying to bring frameworks together and figuring out how they can all play in the same sandpit. That means understanding how to get cohesion between the likes of ITIL ® , Agile, Six Sigma and COBIT in a way that adds value ...
Best Practice|Customer experience|Frameworks|IT services|ITIL|Problem management|Skills
Published 07 Jul 2015
What are the ITIL training questions that a tutor hears from trainees time and again? As a useful resource for all practitioners, I felt it was worth bringing the “usual suspects” of topics together in one place: What is an accreditor, an ATO and EI? AXELOS is the accredi...
Career Planning|Certification|Examinations|IT service management (ITSM)|ITIL|Learning|Qualifications|Service Management
Published 06 Mar 2017
What are the different approaches and benefits of programmes and projects in organizations? Rajiv Khanna assesses the differences and how the Managing Successful Programmes (MSP ® ) and PRINCE2 ® project management best practice principles and certifications can help. ...
Best practice|Governance|MSP|PRINCE2|Programme management|Project management
Published 14 May 2018
Personal information is an asset that can create more value for customers, hence people want to share their data with organizations. However, the EU General Data Protection Regulation (GDPR) says we have to manage their data properly. From 25 May 2018, this applies insi...
Best practice|Cyber Resilience|Cyber-Attack|GDPR|Incident management|ITIL|Value