Published 13 Aug 2018
When it comes to ITSM programme management, Continual Service Improvement (CSI) through ITIL ® is an opportunity to add value that exceeds customers expectations. Get to know the customer The first step in a contract should be a kick-off meeting and, where possible, d...
Continual Service Improvement (CSI)|Customer needs|IT service management (ITSM)|ITIL|Programme management|Stakeholder engagement|Value
Published 02 Nov 2016
What does the world want to know about agile delivery methods and their place in PRINCE2 Agile best practice? One of the easiest ways to find out is to ask the world using that most instant of communications tools, Twitter. And so AXELOS – including Allan Thomson, our...
Agile|Best Practice|Governance|Methodologies|PRINCE2 Agile|Project management
Published 30 Jun 2015
IT organizations don’t tend to recognize when they have an image problem or why they should care. Though some would argue they’re getting better at dealing with it, it’s still not nearly enough. The traditional problem is based on IT organizations believing the world revolv...
IT Service Management (ITSM)|IT services|Processes|Reporting|Value
Published 15 Jun 2016
Rameez Chikhalia, Commercial Analyst at AXELOS describes how PRINCE2 can help finance teams improve communication and collaborative working. What’s your role within the Finance team? I work in the Finance team at AXELOS, providing support in two key areas. Initially, my...
Published 12 Aug 2016
Why is working in silos a problem in technology and how can the ITIL Practitioner guiding principle of “working iteratively” help? In one service provider company, there were four silos operating very different service delivery models and different ITIL processes, therefore...
Communication|IT Service Management (ITSM)|IT services|ITIL|Processes|Project management
Published 05 Feb 2018
All PRINCE2 ® project, MSP ® programme and MoP ® portfolio governance bodies want updates on how well initiatives are progressing. To do this, management dashboards are a useful tool. MSP programmes aim to realize benefits resulting from changes in organizati...
Dashboards|Governance|MoP|MSP|Portfolio management|PRINCE2|Project and programme management (PPM)
Published 02 Feb 2015
Service Management must not shy away from application development Most Service Management organizations are full of process people. And then, there are tools teams that are full of tools people. What I mean is that the tools teams are made up of individuals who are experts...
Cloud Computing|Cloud services|IT Service Management (ITSM)|IT Services|Processes|Service Management
Published 08 Oct 2015
It is often supposed that agile and PRINCE2® conflict directly with each other and cannot be used effectively together. The basis of this view is that PRINCE2 is ‘process-heavy’, while agile is ‘process-light’; in reality, both processes are highly configurable and PRINC...
Agile|Frameworks|Methodologies|PRINCE2|PRINCE2 Agile|Project management|Project planning
Published 09 Dec 2015
The vast majority of cyber-attacks start with either a phishing email and/or a social engineering attack. You might think you know the initial “tell-tale” signs of phishing emails and what to look for if a suspicious email lands in your inbox: Poor spelling Incomplete or...
Published 08 Apr 2016
Does it matter whether companies can predict their future and the potential impact of cyber risk? According to the Financial Reporting Council (FRC), it does. For companies reporting year ends from 30 September 2015 onwards, and driven by the need for greater transparency in...