Published 24 Mar 2017
Why is it important to plan a project and why are project plans not taken seriously enough? Planning is an integral part of our everyday lives and is perceived as a natural process, such as deciding what to do at the weekend. So why do some people still see it as a tick box...
PRINCE2|Project management|Project planning|Requirements|Stakeholder management|Task management
Published 17 Jul 2017
ITIL Practitioner is best practice guidance I use both in implementation as a consultant and in training people working in IT service management. Before the arrival of ITIL ® Practitioner there was, in my opinion, a large gap between ITIL Foundation and ITIL Expert ....
Business solutions|Change management|Continual Service Improvement (CSI)|IT Service Management (ITSM)|ITIL|Value
Published 27 Mar 2015
IT Project Manager
Published 11 Dec 2015
The new ITIL ® Practitioner qualification is about giving IT Service Management (ITSM) professionals practical guidance that allows them to truly adapt and adopt ITIL® in their organization. Practitioner is very much going to be about continual improvement as much as...
Best Practice|Certification|Communication|IT Service Management (ITSM)|ITIL|Processes|Service Management
Published 28 Sep 2016
What is the current state of project management and Project Managers? At the turn of 2016, PM Perspectives Blog - in its top 10 project management trends post - said: “Project management is no longer boxed away in a corner of the room. It stands front and centre and is b...
Certification|PRINCE2|PRINCE2 Agile|Project management|Requirements|Stakeholder management
Published 20 Feb 2017
How can organizations and their programme managers ensure agile approaches and programme management work well together in 2017? This is a hot topic right now, with a rapidly-evolving technology landscape which lends itself to agile techniques and the pressure on organizatio...
Agile|MSP|PRINCE2 Agile|Programme management|Project and programme delivery|Requirements|Vision
Published 08 May 2017
PRINCE2 ® can, and should, be “tailored”. That means being flexible in your use of PRINCE2 when delivering projects rather than applying the method rigidly. Unfortunately, this is something many people have struggled to grasp about PRINCE2 and, as a result, shy away from us...
Best Practice|PRINCE2|Processes|Project management|Requirements|Skills
Published 14 Nov 2018
The second instalment of our PRINCE2 Agile ® blog post series with Julia Gosse, trainer at SPOCE Project Management , considers existing agile users: how can they combine their agile approach with the control and governance offered by PRINCE2 ® ? Professionals using ...
Agile|PRINCE2|PRINCE2 Agile|Project management|Requirements|Task management
Published 10 Nov 2017
As more and more people turn to Agile frameworks over traditional project management methodologies to help enhance project capabilities and deliver outputs, it’s important to highlight that Agile is not a panacea for poor project management. At this point, let's distinguish b...
Agile|Customer engagement|Methodologies|Processes|Project management|Value
Published 19 Mar 2015
Chief Information Security Officer
Published 18 Aug 2015
PRINCE2 terminology can be a real bugbear for agile practitioners; they see it as being too prescriptive and inflexible. However, there are many PRINCE2 terms that reflect agile approaches. Here, we provide one example from each of the five PRINCE2 elements: 1. Initiation:...
Agile|Business solutions|PRINCE2|PRINCE2 Agile|Project and programme delivery|Project management|Project planning|Task management
Published 17 Mar 2015
IT Security Architect
Published 17 Mar 2015
Service Desk Manager
Published 28 Apr 2016
Cyber Resilience Consultant
Published 28 Apr 2017
Agile is such a hot topic at the moment with clear recognition that agile approaches are increasingly important to fast-paced, organizational change. It’s definitely up there as important to the future of the project management profession and the people in it. Project...
Agile|Project management|Requirements|Stakeholder management|Value
Published 09 Jun 2015
A perfect storm of circumstances in UK public sector project management is helping open the door to agile methods. First, some projects have not been as successful as expected - either not delivering a product or not meeting stakeholder expectations. Combining those issues w...
Best practice|Certification|PRINCE2|PRINCE2 Agile|Project and programme management (PPM)|Project Management
Published 30 Jul 2015
It’s fashionable to convey confidence in a standpoint or outcome by incorporating the phrase “100 percent”. If I gave such an absolute level of assurance when managing a project, I suspect my customers would soon become disillusioned with me as I have never delivered 100% o...
Agile|Communication|Critical success factors|Customer engagement|PRINCE2|PRINCE2 Agile|Project management
Published 04 Feb 2016
The transition from project to programme management means being able to adapt and to draw upon a set of different skills as programme management is more than just being able to manage multiple projects. Where a Project Manager can deliver against a set of pre-defined goals a...
Best Practice|MSP|PRINCE2|Programme management|Project and programme management (PPM)|Project management|Requirements|Skills
Published 09 May 2016
Any discussion of project management in the USA demands the question: “how well are we doing?” I’d like to say that Project Managers are doing a good job in delivering projects on time and within budget along with all the scope and quality the customer expects. However, th...
Published 12 May 2017
PRINCE2 ® 2017 Update co-author, Robert Buttrick, looks at how the latest update of PRINCE2 helps organizations to design their own corporate project management and change approaches. While PRINCE2 can be used to run a single project, it can also be tailored by or...
Behaviour|Best practice|PRINCE2|Processes|Project management|Training
Published 17 May 2019
Learn what agile and agile project management are, the characteristics of agile methods of working, the differences between 'Agile' and 'agile' and how to become an agile project manager.
Agile|Certification|Collaboration|Learning|PRINCE2|PRINCE2 agile|Project Management|Qualifications
Published 15 Feb 2016
To my mind, one of the most useful additions to ITIL ® Practitioner is the Guiding Principles (GP). The Guiding Principles help focus on the essential aspects for a successful ITIL adoption. They provide a powerful checklist to those responsible for ensuring an ITIL deploy...
Adopt and adapt|Behaviour|Customer experience|IT transformation|ITIL|Value
Published 15 Jul 2019
P3O describes how to build effective governance structures for managing portfolios, programmes and projects. Find out about P3O best practice here.
Published 15 Jul 2019
Software vendors who have developed ITIL-based tools can obtain official approval for these tools under the ITIL Software Endorsement scheme.
Published 19 Jun 2018
DDLS designs, develops and delivers innovative learning solutions from certification through to customised learning programs.
Published 25 Mar 2015
As a leader in Managed Learning Services (MLS) for over 20 years, QA has acquired unparalleled experience and expertise and has equipped itself for this fundamental business shift through the development of a series of service modules.
Published 17 Jul 2019
Details of the PRINCE2 Agile Foundation Certification Scheme and associated examination.
Agile|Certification|Examinations|PRINCE2|PRINCE2 Agile Foundation|Qualifications|Training
Published 05 Jun 2014
Throughout the 25 years of its existence, ITIL has supported IT organizations in providing business value for their customers in the form of well-designed and supported services. ITIL has become the most widely used and most successful ITSM (IT Service Management) framework i...
Best Practice|IT Services|ITIL|Project Management|Service Management|Value
Published 14 Apr 2016
Cyber Resilience Manager
Published 19 Jul 2019
Information about the AXELOS Consulting Partner programme
Best Practice|Consulting|Frameworks|Learning|Maturity models|P3M3|Skills
Published 08 Feb 2016
How do you prepare your organization for an agile project? Naturally, this depends on the project; but if it’s a major technology project with a digital outcome , then using agile methods will probably be a significant shift for your organization. Where your organizationa...
Agile|PRINCE2 Agile|Project and programme management (PPM)|Project management|Requirements|Stakeholder engagement
Published 31 Aug 2016
Robert Burton explains why he feels that ITIL shouldn’t be viewed as a prescriptive regime. There is a common misconception that ITIL is a rigid set of tools, procedures, and processes and if you don't follow what’s in the books, it’s not ITIL. With this approach,...
Adopt and adapt|Frameworks|IT Service Management (ITSM)|ITIL|Processes|Requirements
Published 23 Nov 2016
I started life in IT as a technical support assistant about eight years ago and I have worked in a number of different organizations. In that time, I’ve often been the only woman in the IT department. There are few IT women in Kenya due to a mix of cultural and practical rea...
Capabilities|Certification|IT services|ITIL|Requirements|Service desk|Skills
Published 01 Mar 2017
One element of PRINCE2 ® that I use on every project I’m involved with is product-based planning. This PRINCE2 technique is especially useful for putting a plan together which comprises the “shopping list” of the things that my project team needs to create to deliver...
Customer experience|PRINCE2|Processes|Project management|Project planning|Requirements
Published 23 Mar 2017
Recently, I have been lucky enough to attend some excellent events in the IT service management (ITSM) space. I have noticed some reoccurring themes running through the presentations and networking discussions, which was affirmed by the talks I attended at Pink17 . There a...
Agile|Communication|DevOps|IT Service Management (ITSM)|IT transformation|ITIL
Published 19 May 2017
Sue Taylor examines the importance of the blueprint in programmes and within AXELOS’ Managing Successful Programmes (MSP ® ) best practice guidance. By implementing change through a programme , an organization is trying to achieve a better future. That starts with a pr...
Capabilities|MSP|Programme management|Project and programme delivery|Requirements|Vision
Published 03 Oct 2017
What is effective project and programme governance and why is it important to define and establish governance arrangements for success and the realization of benefits? T he focus of many organizations , particularly in the public sector, is how to reduce the cost of opera...
Behaviour|Project and Programme Management (PPM)|Requirements|Roles|Stakeholder management
Published 04 Jul 2019
ITIL ® Intermediate’s Planning, Protection and Optimization (PPO) module compels practitioners to think about the practical details of providing an IT service. In other words, once you have crafted the right service design what are the practicalities and implications of i...
Cloud services|IT service management (ITSM)|IT services|ITIL|M_o_R|PRINCE2|Service management
Published 17 Mar 2015
Application Support Specialist
Published 17 Jul 2019
ITIL is a global framework of best practice for IT service management. We explain more about what the ITIL framework is and best practice for using it here.
Best Practice|Continual Service Improvement (CSI)|IT Service Management (ITSM)|ITIL|Qualifications|Service Design|Service Operation|Service Strategy|Service Transition
Published 28 Jan 2019
This Case Study shows how Sony used PRINCE2 Agile to manage the development and delivery of enhanced functionality for their file-based workflow programme.
Communication|Customer engagement|PRINCE2 Agile|Requirements|Stakeholder engagement
Published 16 Mar 2015
Business Continuity Manager
Published 19 Mar 2015
Chief Information Officer
Published 19 Mar 2015
Chief Technology Officer
Published 08 Apr 2015
ITSM Academy has proudly been offering ITIL® education since 2003. All courseware is developed in house and includes the complete ITIL Certification Scheme - from Foundation to Managing Across the Lifecycle (MALC).
Published 28 Sep 2015
Best Practice Training is a high quality provider of project management and IT service management training courses and specialize in the delivery of AXELOS products.
Published 11 Sep 2018
0.5 CPD Points
This paper covers the purpose of value management, how and why it should be implemented and reasons why companies may deter from using this approach.
Best practice|Business solutions|Governance|Management|Methodologies|MoV|Requirements|Value
Published 21 Jan 2015
Ongoing measurement of project progress is vital. In the simplest terms, it tells you how much work has been done and what is left to do. However, in certain instances it tends only to be treated as vital when something on the project goes wrong; and only then will you hear ...
Project Management|Stakeholder Management
Published 12 Nov 2014
"How do I hold on to my current ITSM budget or even grow it? I know I need to show value to the business, but my concern is that the 'powers that be' see only cost. What's my best approach to this?" As technology continues to advance and develop, IT is becoming even more i...
Best Practice|IT Service Management (ITSM)|ITIL|Processes|Service Management|Value
Published 15 Jun 2016
Rameez Chikhalia, Commercial Analyst at AXELOS describes how PRINCE2 can help finance teams improve communication and collaborative working. What’s your role within the Finance team? I work in the Finance team at AXELOS, providing support in two key areas. Initially, my...