Published 27 Dec 2018
How can communication within IT service management (ITSM) – and ultimately with the business it supports – be improved? The silos that can develop among different parts of organizations need something that bridges the gap between the professionals that create and build t...
Communication|IT service management (ITSM)|IT services|ITIL|Skills|Value
Published 02 Apr 2019
“ Elas Projetam ” literally translates as “they (women) make projects” and perfectly encapsulates the focus of this recently-formed, voluntary organization in Brazil. Here, Vanessa Guimarães explains how the initiative aims to connect women working in project management and...
Career progression|Certification|Empowerment|PRINCE2|Project management|Qualifications|Training
Published 11 Apr 2019
What are the factors that make a strategic programme work? a question that might have helped the set rebuild project of the BBC’s flagship soap opera in the UK, “EastEnders”. The UK Government’s Public Accounts Committee (PAC) recently published a report into the transform...
Best practice|Frameworks|MSP|Programme management|Project and programme delivery|Stakeholder engagement|Strategy execution
Published 22 May 2019
ITIL Intermediate’s Service Design (SD) module provides one of the most important approaches to deliver a service that works and enables value creation. Without employing SD and, for example, moving to transition without much design and attention to processes there is a ...
Agile|Customer engagement|DevOps|IT service management (ITSM)|IT services|ITIL|Value
Published 09 Jul 2019
We have recently published the third instalment of our Global PPM Benchmarking series and it makes for compelling reading. The report has been designed to offer market insight into the status of project and programme management highlighting the growing trends and key issues...
Agile|Communication|Programme management|Project and programme management (PPM)|Project management|Stakeholder management
Published 11 Sep 2019
Details of the PRINCE2 Agile Certification Scheme and associated Foundation and Practitioner examinations.
Agile|Certification|Examinations|PRINCE2|PRINCE2 Agile|PRINCE2 Agile Foundation|PRINCE2 Practitioner|Qualifications|Training
Published 24 May 2018
Since good governance is about the processes for making and implementing decisions, then effective governance and accountability structures are vital particularly if organizations are to successfully use an agile approach to deliver business change through the investment of p...
Published 25 Feb 2019
The service level agreement (SLA) model has always existed in the world of IT in some form, as a promise to guarantee a level of service. For a long time, SLAs have offered very traditional approaches to measure what is perceived as quality of service by IT organizations. ...
Behaviour|Customer engagement|Customer needs|IT service management (ITSM)|IT services|ITIL|Service desk|Service management|Value
Published 13 Aug 2019
Setting the scene: ‘…The rolling green hills of England, the buttercups painted a golden yellow by the early morning sun, cows lying in glistening dew cloaked fields, the gentle buzz of a bee in the scent filled breeze... a stark contrast to the high-tech hum of the sterile ...
Behaviour|Collaboration|Governance|IT service management (ITSM)|ITIL 4|Value
Published 26 Feb 2015
Senior Project Manager
Published 27 Feb 2015
Programme Manager/Programme Director
Published 19 Mar 2015
IT Operations Manager
Published 30 Mar 2015
IT Programme Manager
Published 02 Jun 2014
How can a system like ITIL® - forged in a year of seismic historical change 25 years ago - still be relevant to the world of ITSM today? Leaving aside the shift in information technology since 1989, the global changes in that year alone tell us how different the world was ba...
Adopt And Adapt|Best Practice|IT Service Management (ITSM)|IT Services|ITIL|Service Management
Published 09 Sep 2014
Project management in North America has a long way to go to fulfil its potential. This is partly because there are many notions about what project management is and partly because a proportion of people involved in project management are giving their abilities more credit th...
Best Practice|Cyber Resilience|PRINCE2|Project Management
Published 26 Feb 2015
The first aspect of Service Design is to define the functional requirements, capabilities, and so on. No matter what we are doing and no matter the industry, we should always start with the customer in mind. In the case of our Service Monitoring Service, our customers are th...
Best Practice|Cloud Computing|Cloud services|Frameworks|Service Management
Published 01 Sep 2015
Many organizations experiencing chaos in their operational teams have a potential solution staring them in the face. That solution is service management. IT Service Management (ITSM) works well in managing IT, and its principles can also be extremely valuable when used acro...
Change management|Continual Service Improvement (CSI)|IT Service Management (ITSM)|IT Services|Processes|Service desk
Published 18 Jul 2016
I started in IT back in the pre-Internet ‘dark ages’, over 35 years ago. In those days we were literally in the basement and nobody really knew what we did, we were the geeks of ‘IT Crowd’ cliché. When there was a major system outage it could take us down for hours, but the ...
Cyber resilience|IT Service Management (ITSM)|IT services|ITIL|Processes|RESILIA|Service desk
Published 17 Feb 2017
I recently read a blog post titled something like "the death of ITIL ® ". The essence of the post was the suggestion that DevOps would essentially supplant the role of ITIL in high-functioning organizations. Reading the blog post made me realize that the state of confusi...
Change management|DevOps|Frameworks|Incident management|IT Service Management (ITSM)|ITIL
Published 25 Jun 2019
AXELOS hat das PRINCE2-Projektmanagement-Handbuch aktualisiert und neue Foundation- und Practitioner-Prüfungen eingeführt. Sie bilden die Inhalte der PRINCE2 2017-Aktualisierung: Erfahren Sie mehr darüber.
Published 01 Jul 2015
This year AXELOS launched the AXELOS Consulting Partner Programme . The programme allows consulting organizations to enter into an official partnership with AXELOS for the first time. The programme is part of our continuing commitment to ensure all organizations that use our...
Best Practice|Maturity models
Published 06 Jan 2017
I was working with a client recently, helping them plan ways to improve the management of IT user support. When I came to review the advice I offered them, I realized that other organizations might find the same advice useful, so I have created three blog posts highlighting ...
Customer engagement|IT services|ITIL|Processes|Requirements|Service Desk
Published 13 Aug 2019
During its business transactions AXELOS collects and uses information in order to meet legal and contractual requirements, provide services and enhance user experience. Some of this information may be of a personal nature and this policy sets out why, when and how we will coll...
Published 09 Aug 2019
Read testimonials from our members whose professional development has benefitted from their digital badge and AXELOS Memberships other resources.
Capabilities|Career planning|CPD|ITIL|PRINCE2 Agile|Professional development|Skills
Published 13 Aug 2019
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