Published 12 Mar 2019
I ’m often asked how to apply agile principles in project management to ensure customers get the end product they need. Knowing what a final product will do – and how it will do it – is essential; defining that clearly is the purpose of a requirement in the PRINCE2 Agile...
Agile|Governance|PRINCE2|PRINCE2 Agile|Project management|Requirements|Skills
Published 20 Sep 2017
As a PRINCE2 ® consultant, trainer and practitioner, what do I think of the PRINCE2 2017 Update ? Not wishing to be contrary but it’s great that PRINCE2 has a changed a lot, while remaining the same. What I mean is that the good things about PRINCE2 are still there wh...
Best Practice|Governance|PRINCE2|Project management|Requirements|Small projects
Published 13 Mar 2017
It’s a natural response for many IT organizations to think about how implementing tools can be the solution to IT problems. But it’s a big problem, as there’s no magic pixie dust sprinkled over a tool and it can affect people negatively as much as positively. This issue ...
Adopt and adapt|Governance|IT Service Management (ITSM)|ITIL|Processes|Requirements
Published 22 Nov 2017
Those familiar with Managing Successful Projects with PRINCE2® will know that the value of the universal, process-based project management method is that it can be applied to any project regardless of type, organization, geography or culture. It can be used for any project...
Published 09 Mar 2016
Do you have what it takes to be a Business Relationship Manager (BRM) ? What does a BRM do? The role is responsible for building relationships between the IT organization and the business units to ensure IT services meet the needs of business customers. BRMs collaborate...
Business information management|Capabilities|Collaboration|IT services|Requirements|Skills
Published 04 Dec 2019
How does the legalistic, adversarial and prescriptive nature of the business contract stand a chance of working in the “change-friendly” world of agile projects? While typical contracts specify a solution or output, plus a deadline and price, agile methods work on the prem...
Agile|Collaboration|Customer engagement|Customer needs|PRINCE2 Agile|Project management|Requirements
Published 17 May 2017
Rarely does an organization design its project management method from scratch. Instead it needs to be aware of the standards, best practice methods and bodies of knowledge related to project management (e.g. BS 6079 , PRINCE2 ® , PMI’s PMBOK ® and APM’s Body of Knowle...
Best practice|Governance|Methodologies|PRINCE2|Project and programme delivery|Project management
Published 11 Mar 2019
As an experienced ITSM professional I am fortunate to have a wide network of colleagues and friends within the sector and from the many conversations I have had, I came to the realization that most of us are unhappy with our IT service management tools . This got me thinking...
Digital transformation|IT service management (ITSM)|IT services|ITIL|Service management|Value
Published 10 Mar 2015
“It won’t work if organizations expect IT people to pick up an ITIL ® book or go on a training course and then implement successful service management solutions. “Organizations and people need to ‘adopt and adapt’ ITIL to the specific and unique requirements of their b...
Best Practice|Capabilities|Change management|IT service management (ITSM)|ITIL|Processes|Service Management
Published 16 Aug 2016
ITIL ® and ISO/IEC 20000, the international standard for service management, have enjoyed a long and mutually supportive relationship. ISO/IEC 20000 is currently being revised for the third time, with an increased focus on Service Integration (SIAM), governance and manag...
Governance|IT Service Management (ITSM)|ITIL|Processes|Requirements|Value