Published 11 Mar 2019
As an experienced ITSM professional I am fortunate to have a wide network of colleagues and friends within the sector and from the many conversations I have had, I came to the realization that most of us are unhappy with our IT service management tools . This got me thinking...
Digital transformation|IT service management (ITSM)|IT services|ITIL|Service management|Value
Published 23 Feb 2021
Cakealicious is a cake business I own and run from home. It started off as a hobby many years ago and I was encouraged to start a business by my friends and family. I have been running it for the past 9 years and as the owner, I wear many hats. I am the admin support, marketi...
Adopt and adapt|Best practice|Learning from experience|PRINCE2|Project management
Published 09 Apr 2020
What do project managers need to have “top of mind” when working on projects involving agile delivery methods? A handy checklist within the PRINCE2 Agile ® best practice guidance outlines the salient points to be aware of – and these are captured under four headings: 1 C...
Agile|Collaboration|Communication|PRINCE2|PRINCE2 Agile|Project and programme management (PPM)|Project management|Requirements
Published 19 May 2017
Sue Taylor examines the importance of the blueprint in programmes and within AXELOS’ Managing Successful Programmes (MSP ® ) best practice guidance. By implementing change through a programme , an organization is trying to achieve a better future. That starts with a pr...
Capabilities|MSP|Programme management|Project and programme delivery|Requirements|Vision
Published 22 Oct 2021
How do you adapt the ITIL® service management framework to a genuinely integrated agile environment? In short, it’s not easy but definitely offers a challenging, engaging and surprising journey – one that we’ve been on recently. ITIL challenges in an agile environment For...
Adopt and adapt|Agile|Collaboration|ITIL 4
Published 03 Aug 2021
In five years as head of IT service management at Standard Bank, I’ve observed increasing challenges to ensure digital services are available for customers. Customer expectations have changed and evolved so quickly: they are engaging with smart phone apps daily which need to...
Digital transformation|IT service management (ITSM)|ITIL 4