Published 04 Jun 2019
We are creators, innovators and explorers of new, shiny things. It is part of our role and we love it. Listening to the hype, the latest trends - what ones are worth our time and investment, which ones will stick around (Apple iPhone, Amazon Echo) and which ones will not make...
Change management|Frameworks|Incident management|IT services|ITIL|Knowledge management|Problem management|Resource management|Service management
Published 28 May 2019
Having worked in IT service operations for nearly 30 years, I think the most important ITIL Intermediate certifications are Continual Service Improvement and Service Operation (SO). Training in SO has given me a better understanding of how things come together from beginni...
Best practice|Incident management|IT service management (ITSM)|ITIL|Processes|Service desk|Value
Published 21 Jan 2019
Originally developed by Toyota in Japan, Kanban is a system for scheduling production using a physical board to show work in progress; essentially, it’s a process improvement method. Within IT departments it’s used to visualize workload by having notes on a board showing...
Change management|Customer needs|IT service management (ITSM)|Processes|Project management|Resource management|Value
Published 24 Mar 2017
Why is it important to plan a project and why are project plans not taken seriously enough? Planning is an integral part of our everyday lives and is perceived as a natural process, such as deciding what to do at the weekend. So why do some people still see it as a tick box...
PRINCE2|Project management|Project planning|Requirements|Stakeholder management|Task management
Published 29 Jul 2019
According to the recently published AXELOS PPM Benchmarking Report 2019 , project managers are facing multiple challenges in their day-to-day roles. PRINCE2 ® is becoming more important than ever when we examine some of these key challenges and how PRINCE2 can help. ...
Published 12 Mar 2015
With the launch of AXELOS’ Professional Development Programme , we have updated one of our previous blogs on our Career Paths tool, which we designed to help you identify the professional skills needed to progress in some of the main job areas in today’s marketplace. You ...
Best Practice|Career Planning|CPD|IT service management (ITSM)|Learning|Project and programme management (PPM)|Recruitment|Skills
Published 09 Nov 2017
Project management is all about risk management. Risk management is the key that helps you predict the future and have things ready in your “back pocket” to “fight fires”. However, you can extinguish only one “fire” at a time so risk management helps you spot the pos...
Agile|Best Practice|Communication|PRINCE2|Project management|Resource management|Risk management
Published 24 Nov 2017
A project doesn’t end with delivery but with the realization of its benefits to the business. So why is corporate strategy still not being fully communicated to the project team and what steps need to be taken to ensure that it is? Without a clear understanding of corpora...
Communication|Frameworks|PRINCE2|Project management|Strategic objectives|Strategy execution
Published 03 Oct 2017
What is effective project and programme governance and why is it important to define and establish governance arrangements for success and the realization of benefits? T he focus of many organizations , particularly in the public sector, is how to reduce the cost of opera...
Behaviour|Project and Programme Management (PPM)|Requirements|Roles|Stakeholder management
Published 19 Jun 2020
What is the imperative for organizations moving to a high-velocity IT environment? Scarce resources, growing demands, continually shifting goals, the need for speed and end-to-end, sustainable behaviours that deliver agreed business value in times of agile transformation. Is...
IT service management (ITSM)|ITIL 4|Service management