Published 04 Jan 2016
In the early days if ITIL ® , many IT Service Management (ITSM) practitioners saw the various job roles in play as pretty understandable - the overarching role of the Service Manager and the individual Process Manager roles. But with the evolution of ITIL in 2007 it appear...
Adopt and adapt|Frameworks|IT Service Management (ITSM)|ITIL|Roles|Skills
Published 21 Jun 2019
The ITIL Intermediate Training Navigator tool links job roles and skills to relevant ITIL Intermediate qualifications. Start by choosing your current or desired job role, select the skills you’d like to acquire, and review the qualifications matching your requirements.
Published 29 Oct 2014
Who is RESILIA® aimed at?
Published 18 Apr 2019
This paper discusses the impact of cloud on ITSM and ITIL roles and how it can help organizations provide a better service for their customers.
Cloud computing|Cloud services|Customer engagement|Governance|IT service management (ITSM)|ITIL|Value
Published 15 Apr 2016
As part of our ITIL Practitioner Global Summit Bjorn presented a session on ITIL Practitioner and Strategic Roles . Watch the video and read his new blog post also discussing how ITIL Practitioner can be applied to a number of key IT Service Management (ITSM) roles. ...
Capabilities|IT Service Management (ITSM)|ITIL|Qualifications|Skills|Training
Published 16 Feb 2018
This webinar outlines GDPR awareness training obligation, the challenges that come with building compliant behaviours and ideas for what effective training looks like.
Cyber Resilience|Cyber security|Cyber-Attack|GDPR|Sensitive data|Training
Published 04 Jul 2016
PRINCE2 is one of the world’s most popular project management methodologies, so congratulations if you’re studying to take the Foundation exam; having the PRINCE2 certification will prepare you well for job roles both within and outside the world of project management. But b...
Published 22 Feb 2019
Many people can change roles in an organization and – suddenly – from being a specialist, operational person they’re thrown into managing a project . The “accidental project manager” might have leadership and management skills for business as usual (BAU) activity plus cre...
AgileSHIFT|Career progression|Certification|CPD|M_o_R|MoP|MSP|P3O|PRINCE2|PRINCE2 Agile|Programme management|Project management|Roles
Published 05 Jul 2017
How do you start a project using the PRINCE2 ® project management method? Mark Sutton, change manager and trainer, considers the steps: Starting up a project – according to PRINCE2 – is triggered by a mandate : a reason to do something or, in other words, a busin...
PRINCE2|Project management|Project planning|Requirements|Roles|Skills
Published 01 Oct 2018
Catherine Newman appointed as new Chief Customer Officer
AXELOS|Best Practice|Capabilities|Customer engagement|Customer experience|Leadership|Learning|Management|Roles