White paper
Published 24 Aug 2019
This paper discusses the impact of cloud on ITSM and ITIL roles and how it can help organizations provide a better service for their customers.
Cloud computing|Cloud services|Customer engagement|Governance|IT service management (ITSM)|ITIL|Value
White paper
Published 18 Feb 2020
This paper explores what enterprise agility is and offers a summary of how the AXELOS AgileSHIFT product can offer valuable guidance and support in this area.
Agile|AgileSHIFT|Behaviour|Customer engagement|Customer needs|Frameworks|Roles
White paper
Published 19 Feb 2020
This white paper highlights the activities, duties and required behaviours of project board members as described in Directing Successful Projects with PRINCE2 6th Edition.
Behaviour|Benefits realization|PRINCE2|Project and programme delivery|Project and programme management (PPM)|Project management|Project planning|Roles
White paper
Published 09 Mar 2020
ITIL 4 Specialist: Drive Stakeholder Value provides guidance on establishing, maintaining, and developing effective service relationships.
Communication|IT service management (ITSM)|IT services|ITIL|ITIL 4|Service management
White paper
Published 07 Feb 2020
This white paper shows how PRINCE2 can help organizations ensure their project management approach follows the recommendations of BS 6079:2019.
Best practice|Business solutions|Governance|Methodologies|PRINCE2|PRINCE2 Agile|Project management|Project planning|Roles|Skills|Training
White paper
Published 11 Feb 2020
This white paper discusses how to sponsor adoption of PRINCE2 in an organization and the importance of the role of the sponsor to do this successfully.
Behaviour|Benefits realization|Empowerment|Leadership|Methodologies|PRINCE2|Project and programme delivery|Project management|Project sponsorship|Roles|Senior management commitment