Published 24 Aug 2021
Investing in transformational change is both a major and risky undertaking but most organizations are not well-prepared for it. According to McKinsey failure rates for this run at about 70%. A large contributing factor, in my experience, is business leaders don’t necessari...
MSP 5th Edition|Programme management|Stakeholder engagement
Published 10 Sep 2021
Focusing on how you can manage assets to deliver services is at the heart of ITIL® 4’s workforce and talent management practice. While workforce management concentrates on human resources delivering services, talent management ensures you have the right people with right ski...
Published 16 Jun 2021
To ensure a holistic approach to service management, ITIL® 4 outlines four dimensions of service management, from which each component of an organization’s service value system should be considered. The four dimensions are: organizations and people information and technolo...
IT services|ITIL|Service management
Published 16 Aug 2018
Which partnership has the most influence on a project’s success ? Though it may not be top of your list, the one between project manager and sponsor (SRO) is arguably the most critical. A positive working relationship between these two roles will help keep the project on tr...
Behaviour|Communication|Critical success factors|Project management|Stakeholder engagement
Published 22 Sep 2020
Projects are dealing with change and uncertainty and sometimes, under pressure, it’s not possible for project managers to think about the countless activities happening. Therefore, it’s vital to know what’s been done, how it’s been done, that it’s documented and where it’s l...
PRINCE2|Programme management|Project management|Project planning
Published 05 Aug 2021
Managing projects well requires a proper approach: a method that supports you and makes things easier to handle, as change initiatives are difficult enough already. The choice of project management method for professionals has, traditionally, been based on geography with P...
Adopt and adapt|Best practice|Frameworks|PRINCE2|Project management
Published 09 Sep 2021
Having a project management office (PMO) is – more than ever – a valuable thing for organizations to invest in. Employees and teams are often overwhelmed in the workplace and having a PMO to provide project-related services makes life a lot easier, both reducing pressure and...
Best practice|PRINCE2|Project management|Project management office
Published 16 Mar 2021
In project management – just as in life – communication is hugely significant but sometimes underestimated. Recently certifying in PRINCE2 ® has reminded me of the importance and challenges not only of communication in business, but of managing communication as a two-way ...
Adopt and adapt|Best practice|Communication|PRINCE2|Project management|Project planning
Published 17 Sep 2021
Talking about the service management office (SMO) in 2021 raises two key questions: is it still relevant today and has it ever been useful? The concept of having some sort of structure like an SMO seems to be under attack at the moment, which is a knee-jerk reaction that I t...
Published 06 Sep 2021
Traditionally, IT asset management has not received the focus it should. That’s changed with the Covid-19 pandemic, which has elevated its importance within service management. And why is it important? Just as a healthy human body relies on having core strength, asset manag...
Asset management|Best practice|ITIL 4