Published 10 Sep 2021
Focusing on how you can manage assets to deliver services is at the heart of ITIL® 4’s workforce and talent management practice. While workforce management concentrates on human resources delivering services, talent management ensures you have the right people with right ski...
Published 22 Sep 2020
Projects are dealing with change and uncertainty and sometimes, under pressure, it’s not possible for project managers to think about the countless activities happening. Therefore, it’s vital to know what’s been done, how it’s been done, that it’s documented and where it’s l...
PRINCE2|Programme management|Project management|Project planning
Published 09 Sep 2021
Having a project management office (PMO) is – more than ever – a valuable thing for organizations to invest in. Employees and teams are often overwhelmed in the workplace and having a PMO to provide project-related services makes life a lot easier, both reducing pressure and...
Best practice|PRINCE2|Project management|Project management office
Published 17 Sep 2021
Talking about the service management office (SMO) in 2021 raises two key questions: is it still relevant today and has it ever been useful? The concept of having some sort of structure like an SMO seems to be under attack at the moment, which is a knee-jerk reaction that I t...
Published 06 Sep 2021
Traditionally, IT asset management has not received the focus it should. That’s changed with the Covid-19 pandemic, which has elevated its importance within service management. And why is it important? Just as a healthy human body relies on having core strength, asset manag...
Asset management|Best practice|ITIL 4
Published 30 Jun 2017
Taking the MSP ® (Managing Successful Programmes) Practitioner exam puts you on a pathway to a proven best practice method for managing transformational change in organizations. Programmes are the delivery mechanism for this level of change, defining an organization’s f...