Published 29 May 2018
0.5 CPD Points
This White Paper asks whether Directors have the knowledge they need to meet this responsibility and what learning methods might be most effective in reaching them.
Cyber Resilience|Cyber security|Learning|Senior management commitment|Senior team
Published 29 Aug 2019
0.5 CPD Points
This revised technical White Paper explains how Information Technology (IT) services provide business value, and why good IT service management is essential in order to unlock this value.
Frameworks|IT Service Management (ITSM)|IT services|ITIL|Strategy execution|Training|Value
Published 19 Nov 2018
This article shows how ITIL Practitioner guiding principles Start where you are, Collaborate and Keep it simple, can help IT service operations teams improve services.
Collaboration|IT Service Management (ITSM)|IT services|ITIL|Processes
Published 31 Dec 2018
This paper shows how ABC of ICT card set can be used to assess and address the attitude, behaviour and cultural aspects of an ITSM improvement initiative.
Behaviour|Continual Service Improvement (CSI)|Customer experience|IT Service Management (ITSM)|ITIL|Stakeholder management
Published 11 Sep 2018
Increased organization-wide awareness of the benefits of DevOps practices, including at board-level, is beginning to allow ITSM professionals to approach their service improvement initiatives with the requisite support from their stakeholders.
Capabilities|IT Service Management (ITSM)|IT services|ITIL|Processes|Value
Published 05 Apr 2019
This paper outlines how a different approach to the implementation and development of ITSM tools can help IT organizations reap their many potential benefits.
Benefits realization|IT service management (ITSM)|IT services|IT transformation|ITIL|Processes
Published 26 Mar 2019
A PRINCE2 Agile sponsor needs to know their project environment, be prepared and keep on track in order to successfully adopt the methodology in their organization.
Agile|Governance|PRINCE2|PRINCE2 Agile|Project management|Project sponsorship