Published 09 Jul 2019
We have recently published the third instalment of our Global PPM Benchmarking series and it makes for compelling reading. The report has been designed to offer market insight into the status of project and programme management highlighting the growing trends and key issues...
Agile|Communication|Programme management|Project and programme management (PPM)|Project management|Stakeholder management
Published 22 Aug 2017
How agile is project management in 2017? Our latest PPM Benchmark Study suggests a discrepancy between project managers and the organizations they work for in the way agile is perceived and adopted. The majority of project managers continue to be enthusiastic about agil...
Agile|Business Solutions|Governance|PRINCE2 Agile|Project and programme delivery|Project Management
Published 30 Sep 2014
One of the most important aspects of delivering a world-class service, regardless of whether the word "cloud" is associated with the service or not, is Service Monitoring. Monitoring should not be considered a commodity, but rather a strategic opportunity for Service Deliver...
Cloud Computing|Customer Experience|IT Services|Management|Service Management|Strategy Execution
Published 19 Jul 2018
A well-designed project and stage plan was once the pride of any successful project manager. In the post-waterfall era of agile everything, the humble project and stage plan has got itself a bit of a bad reputation for being excessive. However, effective project management st...
Agile|Methodologies|Project and programme delivery|Project and programme management (PPM)|Project planning|Senior management commitment
Published 24 May 2018
Since good governance is about the processes for making and implementing decisions, then effective governance and accountability structures are vital particularly if organizations are to successfully use an agile approach to deliver business change through the investment of p...
Published 25 Apr 2019
Organizations are dealing with change at a massively accelerated pace. Few can escape this disruptive influence but many need to re-think how to operate in this new dynamic – something Agile leaders are ideally equipped to manage. Traditionally, change has been initiated fro...
Published 19 Feb 2018
Working on assignment five days a week means it’s not always easy for project managers to 'reach back' to their own organization – but it’s something you should always make time for if you don’t want to risk falling under the radar. As a consultant, I’ve found that it take...
Communication|Professional development|Project management|Roles|Value
Published 08 Aug 2016
The IT architect title is used to describe a range of jobs varying in scope and responsibility but, in summary, the architect team is responsible for developing, maintaining and governing the ICT solutions across an organization. They are also tasked with making sure technol...
Communication|Customer experience|IT services|Leadership|Project management|Stakeholder management
Published 10 Oct 2018
Agile is fast becoming the ‘must-have’ methodology requested by many operations directors… something that may be more the result of an impulse purchase in an airport waiting lounge bookshop than coming from a deep understanding of the topic. That said, I must admit that le...
Agile|Frameworks|Governance|PRINCE2|Project planning|Stakeholder management
Published 24 Jun 2015
Process implementation in IT Service Management (ITSM) comprises the steps we take to deliver services and the changes necessary to support the business moving forward.The purpose of IT is to be a business partner, ensuring anything that falls within the remit of delivering ...
Best Practice|Change management|Customer engagement|Frameworks|IT Service Management (ITSM)|Leadership|Processes