Published 09 Jul 2019
We have recently published the third instalment of our Global PPM Benchmarking series and it makes for compelling reading. The report has been designed to offer market insight into the status of project and programme management highlighting the growing trends and key issues...
Agile|Communication|Programme management|Project and programme management (PPM)|Project management|Stakeholder management
Published 22 Aug 2017
How agile is project management in 2017? Our latest PPM Benchmark Study suggests a discrepancy between project managers and the organizations they work for in the way agile is perceived and adopted. The majority of project managers continue to be enthusiastic about agil...
Agile|Business Solutions|Governance|PRINCE2 Agile|Project and programme delivery|Project Management
Published 30 Sep 2014
One of the most important aspects of delivering a world-class service, regardless of whether the word "cloud" is associated with the service or not, is Service Monitoring. Monitoring should not be considered a commodity, but rather a strategic opportunity for Service Deliver...
Cloud Computing|Customer Experience|IT Services|Management|Service Management|Strategy Execution
Published 19 Jul 2018
A well-designed project and stage plan was once the pride of any successful project manager. In the post-waterfall era of agile everything, the humble project and stage plan has got itself a bit of a bad reputation for being excessive. However, effective project management st...
Agile|Methodologies|Project and programme delivery|Project and programme management (PPM)|Project planning|Senior management commitment
Published 19 Feb 2018
Working on assignment five days a week means it’s not always easy for project managers to 'reach back' to their own organization – but it’s something you should always make time for if you don’t want to risk falling under the radar. As a consultant, I’ve found that it take...
Communication|Professional development|Project management|Roles|Value
Published 25 Apr 2019
Organizations are dealing with change at a massively accelerated pace. Few can escape this disruptive influence but many need to re-think how to operate in this new dynamic – something Agile leaders are ideally equipped to manage. Traditionally, change has been initiated fro...
Published 24 May 2018
Since good governance is about the processes for making and implementing decisions, then effective governance and accountability structures are vital particularly if organizations are to successfully use an agile approach to deliver business change through the investment of p...
Published 29 Nov 2019
What is the role of the project board and how can members direct successful outcomes? In predicting that man would land on the moon by the end of the decade, US President John F Kennedy became the ultimate project sponsor . According to an often-quoted story, when JFK ...
PRINCE2|Project and programme delivery|Project and programme management (PPM)|Project management|Project planning|Project sponsorship|Roles|Senior team
Published 10 Oct 2018
Agile is fast becoming the ‘must-have’ methodology requested by many operations directors… something that may be more the result of an impulse purchase in an airport waiting lounge bookshop than coming from a deep understanding of the topic. That said, I must admit that le...
Agile|Frameworks|Governance|PRINCE2|Project planning|Stakeholder management
Published 08 Aug 2016
The IT architect title is used to describe a range of jobs varying in scope and responsibility but, in summary, the architect team is responsible for developing, maintaining and governing the ICT solutions across an organization. They are also tasked with making sure technol...
Communication|Customer experience|IT services|Leadership|Project management|Stakeholder management
Published 07 Jun 2018
In Agile, Minimum Viable Bureaucracy (MVB) refers to a way of having just enough process to make things work, but not so much as to make it cumbersome particularly when applied to portfolio, programme and project direction, management and delivery practices. It’s about findin...
Agile|Best practice|Project and programme delivery|Project management
Published 29 Jun 2016
When I analyze the tangible results my organization has achieved as a result of employees being ITIL ® competent, the return is undeniable. The benefits of ITIL training are threefold: differentiation, service improvement and cost saving. Differentiation In 2012, lev...
Certification|Continual Service Improvement (CSI)|IT investment|IT Service Management (ITSM)|ITIL|Training
Published 18 May 2016
In this, the first of a series of blogs on the use of PRINCE2 outside of traditional project management roles, we speak to Dan Verghese, Head of Digital at AXELOS, on how the guidance helps in the management of digital projects. How have you used PRINCE2 during your caree...
Published 15 Aug 2019
Executive Summary We all are aware of the three fundamental principles of People, Process and Technology. Every organization focuses on these three elements. The people factor in all the above has been limited to reskilling in new technologies and training on methodologies a...
Behaviour|Digital transformation|IT service management (ITSM)|Knowledge management|Resource management|Service management|Skills
Published 24 Jun 2015
Process implementation in IT Service Management (ITSM) comprises the steps we take to deliver services and the changes necessary to support the business moving forward.The purpose of IT is to be a business partner, ensuring anything that falls within the remit of delivering ...
Best Practice|Change management|Customer engagement|Frameworks|IT Service Management (ITSM)|Leadership|Processes
Published 26 Feb 2015
The first aspect of Service Design is to define the functional requirements, capabilities, and so on. No matter what we are doing and no matter the industry, we should always start with the customer in mind. In the case of our Service Monitoring Service, our customers are th...
Best Practice|Cloud Computing|Cloud services|Frameworks|Service Management
Published 13 Mar 2020
Why should companies be exploring full agility at product level instead of at project level – and what does this mean for project managers? Markets and competition are evolving so fast while digital resources are enabling organizations to respond very quickly to changing de...
Agile|Customer needs|Frameworks|Methodologies|PRINCE2|Processes|Stakeholder engagement|Value
Published 10 Aug 2017
Let’s begin by defining the senior responsible owner`(SRO) role. The publication Managing Successful Programmes ® (2011 edition) describes the SRO as the individual responsible for ensuring that a project or programme of change meets its objectives and delivers the projec...
Leadership|Project and programme management (PPM)|Project progress|Roles|Stakeholder management
Published 20 Jun 2016
What do individual people know about using agile delivery methods for projects that organizations don’t? According to AXELOS’ 2016 PRINCE2 ® Report , individuals are embracing agile methods more than organizations: 81% in a sample of 2,400 see the value of working in an ag...
Agile|Collaboration|Governance|PRINCE2|PRINCE2 Agile|Project management
Published 06 Sep 2019
There are many reasons why a programme fails. But there are some causes of failure that are common across the majority of troubled programmes. So, let me introduce the seven Cs of programme failure and how they can be addressed using best practice methods such as Managing Su...
Best practice|Capabilities|Collaboration|Communication|MSP|Programme management|Project and programme delivery|Stakeholder management
Published 09 Nov 2016
How true to life are the so-called projects being managed by the so-called Project Manager on The Apprentice? What problems do they encounter and how do they deal with them? How should they be dealt with and how would the PRINCE2 Agile ® guidance handle things? The seri...
Certification|Leadership|PRINCE2 Agile|Project management|Project progress|Skills
Published 02 Aug 2017
Project management is under pressure – and organizations aren’t doing enough to get the most value from it. According to AXELOS’s PPM Benchmark Study 2017 – The Value of Project Management Excellence, about three-quarters of project managers are facing the dual challe...
PRINCE2|Project management|Project sponsorship|Skills|Strategy execution|Value
Published 19 Dec 2018
In the fourth instalment of our blog series looking at why PRINCE2 Agile ® offers a suitable best practice guidance and certification option for people working in project management Julia Gosse, trainer at SPOCE Project Management , considers those working in large projec...
Agile|Business solutions|Certification|PRINCE2|PRINCE2 Agile|Project management|Project management office
Published 23 May 2018
There is an important question for project and programme professionals in 2018: now that you’ve passed your test, how are you learning to drive? By this I mean that, presently, colleagues who have passed their best practice foundation and practitioner examinations are not ...
Best practice|Certification|Learning|MSP|PRINCE2|Project and programme management (PPM)|Training|Value
Published 17 Jun 2019
Digital transformation – as imperative and unavoidable as it is – offers a double-edged sword for organizations. The latest Digital Transformation Study from Constellation Research, a Silicon Valley-based research and advisory firm, looks at the state of digital transforma...
Agile|AgileSHIFT|Customer engagement|Digital transformation|Skills|Training
Published 22 Sep 2020
Projects are dealing with change and uncertainty and sometimes, under pressure, it’s not possible for project managers to think about the countless activities happening. Therefore, it’s vital to know what’s been done, how it’s been done, that it’s documented and where it’s l...
PRINCE2|Programme management|Project management|Project planning
Published 16 Nov 2015
There are, as you may know, a few key differences between agile and traditional waterfall projects, when managed using PRINCE2® . Traditional waterfall projects are delivered sequentially, whereas agile projects tend to be iterative and incremental. Traditional project p...
Best practice|PRINCE2|PRINCE2 Agile|Project management|Project planning|Project progress
Published 07 Jun 2019
As a Project Management professional, I am often asked what my greatest career achievement is. My answer is simple and unerring: inspiring, as club manager, the recent victory of AXELOS FC’s fabled 5-a-side football team in the League One Victoria Late championship near ou...
Management|PRINCE2|Project and programme management (PPM)|Project management|Roles|Stakeholder engagement|Stakeholder management
Published 21 Oct 2016
I n recent years Romania and, more broadly, South East Europe have become a hotbed for international IT services. Due to the region’s Internet of Everything approach, the IT market is booming and facilities like Security Operations Centres (SOCs) and Network Operation Centres...
Communication|Continual Service Improvement (CSI)|IT services|ITIL|Processes|Resource management
Published 17 Aug 2017
When is an incident a major incident? An incident becomes major when the potential impact or urgency is considered significant. This means different things to different organizations, but ultimately it depends on business goals and objectives and is defined by each organiza...
Business solutions|IT Service Management (ITSM)|IT services|ITIL|Risk management|Stakeholder engagement
Published 29 Jul 2019
According to the recently published AXELOS PPM Benchmarking Report 2019 , project managers are facing multiple challenges in their day-to-day roles. PRINCE2 ® is becoming more important than ever when we examine some of these key challenges and how PRINCE2 can help. ...
Published 10 Sep 2019
Many professionals are given the responsibility for running projects without even realizing it. Although this can happen for any number of reasons, in my experience, there are generally two routes into this “unofficial” project manager role . Does this sound familiar? The ...
Certification|Communication|PRINCE2|PRINCE2 Agile|Project management|Training
Published 11 Jun 2015
Every service management implementation is a cultural transformation. And culture change is an even bigger issue for senior management than it is for IT and ITSM, as they need to recognize that for such a transformation to be successful, they need to lead and be role mode...
Change management|IT Service Management (ITSM)|Processes|Service Management
Published 01 Feb 2018
In the international bestseller The 7 habits of highly effective people (Free Press, 1988), Steven R. Covey describes an approach to being effective in attaining goals by aligning oneself to what he calls the ‘true north’ principles of a character ethic that are universal...
Behaviour|Project management|Stakeholder engagement|Strategy Execution|Vision
Published 19 Jan 2015
In the first post in this series, Service Monitoring as a Strategic Opportunity , one of the topics that we discussed was the need for a "Service Monitoring Service " that would act as the monitoring platform for all of the various application and service teams within the s...
Best Practice|Cloud Computing|IT Services|Project Management
Published 12 Mar 2019
I ’m often asked how to apply agile principles in project management to ensure customers get the end product they need. Knowing what a final product will do – and how it will do it – is essential; defining that clearly is the purpose of a requirement in the PRINCE2 Agile...
Agile|Governance|PRINCE2|PRINCE2 Agile|Project management|Requirements|Skills
Published 13 Aug 2019
Setting the scene: ‘…The rolling green hills of England, the buttercups painted a golden yellow by the early morning sun, cows lying in glistening dew cloaked fields, the gentle buzz of a bee in the scent filled breeze... a stark contrast to the high-tech hum of the sterile ...
Behaviour|Collaboration|Governance|IT service management (ITSM)|ITIL 4|Value
Published 01 Aug 2014
When quantifying the scale of corporate cyber threat, the figures alone tell a sobering story. As reported in The Economist's recent special report on cyber security, 800m data records were lost last year as a result of cyber-attack, despite estimated worldwide spending of £...
Best Practice|Cyber Resilience|IT Services|Service Management|Threats
Published 20 Apr 2016
One hundred percent of US Fortune 100 companies use the ITIL framework to manage, govern and keep their IT environment safe, so why isn’t ITIL training a priority at all of these organizations? In the past, product lifecycles were longer. You would develop a product, pu...
IT Service Management (ITSM)|ITIL|Knowledge management|RESILIA|Skills|Training
Published 03 Apr 2017
ITIL ® can help companies improve effectiveness, efficiency and cost effectiveness by developing reliable data and consistent delivery, processes and tools. But when it comes to demonstrating the difference ITIL is making, and especially when the interpretation of valu...
ITIL|Processes|Resource management|Stakeholder management|Strategic objectives|Value
Published 02 Apr 2020
To be successful in the current environment of rapid, concurrent and never-ending change, organizations must grow their agility not just to thrive, but to survive. Agility is the ability across an organization to move and adapt quickly. A high degree of organizational agility...
Agile|AgileSHIFT|Collaboration|Digital transformation|Empowerment|Senior team
Published 10 May 2019
What is a PRINCE2 ® Champion and what does that person bring to an organization? The PRINCE2 Champion is capable of supporting an entire enterprise – from frontline delivery level to the boardroom – by demonstrating how using the PRINCE2 principles effectively will delive...
PRINCE2|PRINCE2 Agile|Project management|Roles|Skills|Value
Published 12 Feb 2018
As a consultant, ITIL ® gives me the framework to organize and help IT organizations deliver value to customers. In the 12 years I’ve been using ITIL , I’ve learned that success is based on being able to speak the language a business understands, to communicate clearly ...
Continual Service Improvement (CSI)|Frameworks|ITIL|Professional development|Value
Published 17 Nov 2020
In Poland, large organizations such as banks and even government departments trying to implement Agile methods have faced some difficulties. This presents an opportunity for a blended project management and Agile approach, such as PRINCE2 Agile ® , which builds on the reput...
Agile|Best practice|PRINCE2|PRINCE2 Agile|Project management
Published 27 Mar 2017
I was first introduced to ITIL ® in 2009 when we pitched the best practice for a government IT contract and as part of the proposal process, I completed ITIL ® Foundation certification. But my journey didn’t really start until 2012. Prior to this, I had the pleasu...
Capabilities|Career progression|ITIL|Learning from experience
Published 13 Sep 2019
Fifty per cent of people I see undertaking PRINCE2 ® training today are not working in a traditional project management role and the organizations they work for usually don’t have a Project Management Office (PMO) . There is a growing trend for smaller companies to send ...
Certification|PRINCE2|Project and programme management (PPM)|Project management|Roles|Training|Value
Published 22 Oct 2015
If you think companies are out of the “cyber woods” in terms of risk, then you should think again. The latest research from insurance organization, Aon Risk Solutions , finds 90% of senior executives saying cyber risk is “not fully understood”, while 80% say companies are ...
Cyber-attack|Processes|Risk management|Senior team|Vulnerability
Published 24 Jul 2017
Working as the service lead for an outsourced IT company, my challenge is understanding what our customers’ businesses are trying to achieve. Customers expect new ideas and innovation based on what we see other companies doing across a host of industries. But, above all, th...
Collaboration|Customer engagement|IT Service Management (ITSM)|ITIL|Strategy execution|Value
Published 31 Mar 2020
How do organizations identify and mitigate risk at a time of international emergency, like the current Coronavirus (COVID-19) pandemic ? In the circumstances affecting countless enterprises, leadership must find a way to keep “business as usual” going and people functioning...
Behaviour|Best practice|Communication|M_o_R|Risk management|Stakeholder management|Strategic objectives
Published 15 Aug 2018
Before we begin, let's define what culture is. Culture is a pattern of responses discovered, developed or invented during a group's history of handling problems which arise from interactions among its members, and between them and their environment. These responses are consid...
Best practice|P3O|Portfolio management|Programme management|Project management|Project management office