Published 17 Sep 2021
0.5 CPD Points
White Paper discussing how to integrate quality processes into a continual improvement scheme using Six Sigma and ITIL.
Published 11 Sep 2021
This paper provides an overview of the ITIL service management approach and discusses the ITIL v3 and ITIL 4 versions of the framework.
Best practice|Certification|Frameworks|IT service management (ITSM)|ITIL|Service management|Value
Published 14 Sep 2021
In 1,000 words, this paper explores the benefits of using the PRINCE2 method. Offering a common vocabulary and approach, this paper offers a product focus showing how all parties can deliver to the agreed quality standards.
Best practice|Business solutions|Methodologies|PRINCE2|Project and programme delivery|Project and programme management (PPM)|Project management