Published 04 Sep 2018
Presented by Author Thought Leader Strategy and Transformation Expert Sumit Kumar Jha, this webinar discusses the impact of the Internet of Things (IoT) on service management.
IT service management (ITSM)|IT services|ITIL|Service management|Vulnerability
Published 06 Dec 2016
The IT Service Management Professional in 2030: A future full of opportunities
Capabilities|Career planning|IT Service Management (ITSM)|Service management
Published 02 Feb 2018
AXELOS is proud to announce the release of the IT Service Management Benchmarking Report 2017, exploring the trends and challenges faced by the ITSM industry.
Best Practice|Certification|IT Service Management (ITSM)|ITIL|Professional development
Published 02 Oct 2019
This paper explores Service Design and Problem management as part of risk management and how risk management is part of Continual Service Improvement.
Continual Service Improvement (CSI)|ITIL|Problem management|Processes|Risk management
Published 31 Jan 2017
ITIL helping Indian organizations enhance service management
Best Practice|Certification|Frameworks|IT Service Management (ITSM)|ITIL|Training
Published 18 May 2020
The list of AXELOS endorsed software tools, that have been assessed by Licensed Software Assessors.
Published 14 Oct 2015
How a holistic approach to adopting an ITIL®-based operations model can support the cloud as well as the evolution of roles and accountabilities in the modern cloud world.
Published 22 Jan 2015
New white paper - An Introduction to Service Integration and Management and ITIL
Information Management|IT Services|ITIL|Service Management
Published 23 Apr 2015
AXELOS launches initiative to leverage ITIL in supporting organization-wide service management
Published 10 Jan 2020
How can ITIL ® methods help transform the performance of a service desk supporting a multi-national business? Car dealerships in the Renault/Nissan Group – based in Switzerland and Austria – were generating 1,000 IT tickets per month, of which 75% were service requests an...
Incident management|IT service management (ITSM)|IT services|ITIL|ITIL 4|Problem management|Service desk|Value