Case study
Published 12 Sep 2018
0.5 CPD Points
The project to set up the new Service Desk following ITIL procedures was formally initiated by the company’s official IT change authority, in our case called the Change Advisory Board (CAB).
Best practice|Frameworks|Impact assessments|ITIL|PRINCE2|Processes|Service Management|Training
Case study
Published 09 Oct 2018
0.5 CPD Points
This case study explains how adopting and adapting ITIL enabled the University of Newcastle to address business challenges and improve incident management processes.
Adopt and Adapt|Information Management|IT Service Management (ITSM)|IT services|ITIL|Service desk|Service Management
Case study
Published 11 Sep 2018
The project used PRINCE2 Agile to develop a cloud and desktop-based building information modelling (BIM) solution for subsurface investigation.
Behaviour|Cloud services|Collaboration|PRINCE2 Agile|Processes
Case study
Published 12 Sep 2018
This case study describes how the ITIL® Practitioner Guiding Principle Start where you are enabled the Walt Disney Company to begin its ITIL Journey.
Adopt and adapt|Frameworks|IT Service Management (ITSM)|ITIL|Service desk|Training
Case study
Published 12 Sep 2018
This case study describes how the ITIL Practitioner Guiding Principle Observe directly enabled Cairo University to track and measure what is really happening within its ITIL Journey.
Adopt and Adapt|Budgets|Frameworks|IT Service Management (ITSM)|ITIL|Service desk|Training
Case study
Published 11 Sep 2018
This case study summarizes how NNIT implemented a service portfolio and describes some of the projects challenges and the benefits realized.
Frameworks|Governance|IT services|ITIL|Processes|Service catalogue
Case study
Published 09 Oct 2018
0.5 CPD Points
As a global car fleet organization with around 6000 employees worldwide, LeasePlan is reliant on its Information Services to connect the different parts of its business.
Adopt and Adapt|Business solutions|Continual Service Improvement (CSI)|IT Service Management (ITSM)|IT services|ITIL|Methodologies|Service Management
Case study
Published 09 Oct 2018
In this case study, Intrinsic shows how the benefits of ITIL are self-evident, and the principles behind it support a function that operates well and adapts to the ever-changing world of business.
Adopt and Adapt|Benefits realization|Continual Service Improvement (CSI)|Frameworks|IT Service Management (ITSM)|ITIL|Senior management commitment
Case study
Published 09 Oct 2018
0.5 CPD Points
This case study describes how HMRC's IT services were transformed through a major Enterprise Release (ER) that was implemented in critical timescales with minimal disruption to the business and public services.
Capabilities|Change management|End-User Experience|IT services|ITIL|Service Management|Training
Case study
Published 09 Oct 2018
0.5 CPD Points
Director of Service Operations, Bob Gribben, explains the benefits of adopting the ITIL framework.
Adopt and Adapt|Best practice|Business solutions|Customer Engagement|Customer needs|IT Service Management (ITSM)|ITIL|Processes|Service Management