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AXELOS sponsor Service Desk and IT Support Show

How a holistic approach to adopting an ITIL®-based operations model can support the cloud as well as the evolution of roles and accountabilities in the modern cloud world.

Presented by Author Thought Leader Strategy and Transformation Expert Sumit Kumar Jha, this webinar discusses the impact of the Internet of Things (IoT) on service management.

The first aspect of Service Design is to define the functional requirements, capabilities, and so on. No matter what we are doing and no matter the industry, we should always start with the customer in mind. In the case of our Service Monitoring Service, our customers are th...

The IT Service Management Professional in 2030: A future full of opportunities

AXELOS is proud to announce the release of the IT Service Management Benchmarking Report 2017, exploring the trends and challenges faced by the ITSM industry.

This case study summarizes how NNIT implemented a service portfolio and describes some of the projects challenges and the benefits realized.

In the first post in this series, Service Monitoring as a Strategic Opportunity , one of the topics that we discussed was the need for a "Service Monitoring Service " that would act as the monitoring platform for all of the various application and service teams within the s...

This webinar was produced in conjunction with the upcoming launch of the new ITIL publication from AXELOS, Adopting Service Governance: Governing portfolio value for sound corporate citizenship.

ITIL helping Indian organizations enhance service management