Search

This paper explores Service Design and Problem management as part of risk management and how risk management is part of Continual Service Improvement.

This paper assess governance and management in the context of ITSM where it is about directing, monitoring, and evaluating the activities in the Service Value Chain, and the resources in the Four Dimensions of IT Service Management.

This white paper gives a brief introduction to service science and service-dominant logic and presents some of the areas in ITIL 4 where the influence is perceptible.

This White Paper describes how Management of Risk: Guidance for Practitioners (M_o_R) can be applied within organizations that are responsible for delivering public services.

The purpose of this White Paper is to introduce the concepts for an effective way of managing services in a multi-supplier environment.

This white paper describes the relationship between Agile methodologies, ITIL 4 and ITSM and how adopting Agile and ITIL 4 can benefit an organization.

This White Paper introduces the concept of SIAM as a ‘King’ and describes how it gives service providers the governance and freedom they need.

Intelligent disobedience is the act of breaking the rules to do the right thing. This paper assesses where an intelligent disobedience approach can benefit staff and organizations and how it can provide a source of future guidance.

This article shows how ITIL Practitioner guiding principles Start where you are, Collaborate and Keep it simple, can help IT service operations teams improve services.

In this White Paper Shirley Lacy, an IT Service Management industry recognised leader and co-author of ITIL V3 Service Transition, addresses issues and concerns by answering some key questions regarding using ITIL in a recession.