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This paper explores Service Design and Problem management as part of risk management and how risk management is part of Continual Service Improvement.

This White Paper sets out to describe at a high level what cloud computing is, how cloud computing is a disruptive innovation and what this means to IT organizations across the globe.

This White Paper introduces the concept of SIAM as a ‘King’ and describes how it gives service providers the governance and freedom they need.

This paper assess governance and management in the context of ITSM where it is about directing, monitoring, and evaluating the activities in the Service Value Chain, and the resources in the Four Dimensions of IT Service Management.

This White Paper describes how Management of Risk: Guidance for Practitioners (M_o_R) can be applied within organizations that are responsible for delivering public services.

This white paper describes the relationship between Agile methodologies, ITIL 4 and ITSM and how adopting Agile and ITIL 4 can benefit an organization.

This White Paper by Brian McCabe offers a practical review of real-world challenges, ideas and techniques to help managed service providers deliver services aligned with ITIL.

This article shows how ITIL Practitioner guiding principles Start where you are, Collaborate and Keep it simple, can help IT service operations teams improve services.

In this White Paper Kevin Holland describes one example model for effective SIAM.

In this White Paper Shirley Lacy, an IT Service Management industry recognised leader and co-author of ITIL V3 Service Transition, addresses issues and concerns by answering some key questions regarding using ITIL in a recession.