Published 29 Apr 2016
Incident Managers are crucial to IT service operations in any organization. When something goes wrong, they provide immediate support, commanding and controlling major incidents. A successful Incident Manager needs to be proactive and a real people person. But what other sk...
Published 21 Sep 2018
Technical competence is no longer enough to be a great project manager. In today’s new world of work, technical knowledge and ability need to be aligned with the right essential life skills and professional behaviours in order to be truly successful, according to Kara Flanag...
Behaviour|Capabilities|Learning|Professional development|Project management|Skills
Published 25 Jan 2017
What does the future hold for IT service management (ITSM) and project management professionals? Since we launched AXELOS Membership it’s something that we’ve been wanting to explore, especially from a skills perspective, which is why we embarked on this project. The r...
Best Practice|Capabilities|IT Service Management (ITSM)|Project management|Skills
Published 13 Dec 2017
What have all the successful teams throughout history had in common? The England Football Team 1966, Apollo 11 astronauts or Sir Edmund Hillary’s Mount Everest expedition team were all made up of individuals with different skills and experiences working towards a common goa...
PRINCE2|Project management|Project sponsorship|Skills|Stakeholder management|Task management
Published 09 Aug 2018
My AXELOS is the new, online content subscription service to help you take control of your skills development and career in project, programme and IT service management. In a recent webinar AXELOS’ head of Professional Development, Amrit Saroya, and Global Marketing...
Career progression|Digital badges|IT Service Management (ITSM)|ITIL|MSP|PRINCE2|PRINCE2 Agile|Project and programme management (PPM)|Project management|Skills
Published 12 Aug 2015
When organizations send employees for additional training or qualifications they need to have confidence that their money and time have been well spent and that the employees’ new skills will make a difference to their business. If the learning experience was effective, and...
Continual Service Improvement (CSI)|Examinations|ITIL|Qualifications|Skills|Training
Published 12 Mar 2015
With the launch of AXELOS’ Professional Development Programme , we have updated one of our previous blogs on our Career Paths tool, which we designed to help you identify the professional skills needed to progress in some of the main job areas in today’s marketplace. You ...
Best Practice|Career Planning|CPD|IT service management (ITSM)|Learning|Project and programme management (PPM)|Recruitment|Skills
Published 22 Feb 2017
In the past year to 18 months, we’ve witnessed a real shift in IT Service Management (ITSM). For a long time, there’s been an emphasis on the importance of processes, technology and certifications but now, there’s a much greater awareness of the need to have new skills. S...
Agile|Communication|IT Service Management (ITSM)|ITIL|Leadership|Skills
Published 25 Jan 2016
As part of our Professional Development Programme , AXELOS has outlined the skills and competencies needed in a wide range of roles across IT service management and project and programme management. In this blog post, Pauline Brown – Service Operations Manager at the Un...
Continual Service Improvement (CSI)|CPD|IT services|ITIL|Qualifications|Service desk|Skills
Published 25 Apr 2016
Dr Guy Brown is an academic in business, management and leadership with a background in designing and developing contemporary and vocational learning for companies and work-based learners. He leads Northumbria University London campus and works with organizations and profes...
CPD|Learning|MSP|PRINCE2|Programme management|Project and programme management (PPM)|Project management|Skills