Published 15 Aug 2019
Executive Summary We all are aware of the three fundamental principles of People, Process and Technology. Every organization focuses on these three elements. The people factor in all the above has been limited to reskilling in new technologies and training on methodologies a...
Behaviour|Digital transformation|IT service management (ITSM)|Knowledge management|Resource management|Service management|Skills
Published 30 Oct 2019
The world of work is moving towards enterprise-wide, planned adaptability . Running the business and changing the business are becoming one and the same. As the organizations we’re working with are fundamentally aiming to improve their capability, it is interesting to note ...
Agile|AgileSHIFT|Business solutions|Certification|Cloud computing|Customer engagement|Digital transformation|Project management
Published 03 Jan 2020
Knowing your learning style I remember taking a learning test on the first day of graduate studies in university - what type of learner are you? Surprisingly, I turned out to be a kinesthetic type when I have always thought of myself as a visual learner. I learn by experien...
Agile|Certification|Frameworks|Learning|Learning from experience|PRINCE2|PRINCE2 Agile|Project management|Training
Published 14 Nov 2019
Why do IT professionals certify in ITIL ® and PRINCE2 ® ? In the space of eight months, Service Process Controller (within Change Management tower) at Fujitsu, Balaji, achieved three certifications: PRINCE2, ITIL 4 Foundation and PRINCE2 Agile ® . We asked him why: While ...
Agile|Career progression|Certification|ITIL 4|PRINCE2|PRINCE2 Agile
Published 02 Feb 2015
Service Management must not shy away from application development Most Service Management organizations are full of process people. And then, there are tools teams that are full of tools people. What I mean is that the tools teams are made up of individuals who are experts...
Cloud Computing|Cloud services|IT Service Management (ITSM)|IT Services|Processes|Service Management
Published 26 Nov 2015
Throughout the "Building Service Monitoring as a Service with an Eye on the Cloud" blog series, we have focused on the need for a Service Monitoring Service - a “monitoring hub” of sorts. This approach is different from the legacy centralized monitoring approach whereby t...
Best Practice|Capabilities|Cloud services|IT Service Management (ITSM)|IT Services|Service Management
Published 11 Jul 2017
LocWorld is a localization conference that I’d wanted to attend for several years. Localization, for those of you who might not have come across the term, is the process of amending a product so it works in a local context. Traditionally, this was primarily about translatio...
Published 04 May 2018
Like their traditional counterparts, organizations that are struggling with Agile face the lack of executive involvement . Despite Agile’s success in addressing software development issues, it hasn’t addressed strategic leadership. This is where I believe the real issue i...
Agile|Certification|Customer needs|Project management|Strategic objectives|Value
Published 18 Feb 2019
Business value from IT goods and services in a digital world I think it’s fair to say that organizations’ understanding of “digital” is currently ‘all over the place’, leading to much confusion. In technology terms, when you’re using IT strategically to drive a business...
Customer engagement|Digital transformation|IT service management (ITSM)|IT services|IT transformation|ITIL|Value
Published 26 Jun 2014
For project managers everywhere - who now have the PRINCE2 Practitioner qualification firmly on their horizon for the first time - I have two words: "We listened!" You shared your frustrations with us about the historical process of moving up to PRINCE2 Practitioner level on...