Published 02 Feb 2021
Stakeholder engagement – as any accomplished project manager knows – is critical to successful organizational change. But, at a time of pandemic when people’s working lives have altered significantly, how does engaging with stakeholders have to change? Before considering ...
Adopt and adapt|Best practice|PRINCE2|Project management|Project planning|Project Progress|Stakeholder engagement|Stakeholder management
Published 09 Aug 2019
If you want your projects and programmes to be successful, it is crucial that proper Stakeholder Engagement and its associated activities take place. Stakeholder Engagement is one of the practices in the new AXELOS AgileSHIFT ® product. But it is more than just a pro...
AgileSHIFT|Communication|Processes|Project and programme delivery|Project and programme management (PPM)|Stakeholder engagement
Published 11 Apr 2016
Managing projects and programmes differs based on the objectives each tends to have. Where project management focuses on one specific element to address a particular business process, programme management not only has a greater monetary value but also a wider range of people...
Communication|MSP|PRINCE2|Processes|Project and programme delivery|Project management|Requirements|Stakeholder management
Published 26 Feb 2019
Stakeholder engagement is absolutely vital whether you are operating in a portfolio, programme or project activity. It is the means by which you gain support for your change initiatives allowing them to progress through the organization. Stakeholders generally do not appre...
Communication|MSP|Portfolio management|Programme management|Project management|Stakeholder engagement
Published 04 Mar 2016
Typically, the scope and duration of programmes is significantly greater than that of a single project. Consequently – and in contrast to projects – they demand greater leadership and stakeholder management skills from programme delivery professionals in order to achieve pr...
Communication|Leadership|MSP|Programme management|Project and programme delivery|Skills|Stakeholder management
Published 11 Jun 2018
The importance of effective communication with a project’s stakeholders is something that shouldn’t be overlooked. PRINCE2 ® describes detailed techniques only when related to one of its recommended approaches or one that is unique to its method. As a result, it does no...
Communication|Project management|Project planning|Project sponsorship|Stakeholder engagement|Stakeholder management
Published 04 Feb 2020
Back in the industrial society, goods were a dominant factor in our lives. But in the “service era” we prefer to replace ownership of goods with access to services and resources without necessarily owning them. This is happening with and without digital transformation , alt...
Collaboration|Communication|Customer experience|End-User Experience|IT services|ITIL 4|Stakeholder engagement|Value
Published 16 Jul 2018
Stakeholders can make or break projects or programmes . If they feel overlooked, not listened to or ignored, then your project will be in trouble – no matter how well you deliver in terms of budget, time and quality. Just giving them what they want is not usually a viable ...
Programme management|Project and programme delivery|Project and programme management (PPM)|Project management|Stakeholder engagement|Stakeholder management
Published 16 Sep 2014
The "S" factor - sponsors and stakeholders - are critical to the success of any project or programme. And ensuring these vital people are actively supporting you and your team depends on how successful you are at "managing upwards". People tend to "buy into" programmes as t...
Communication|Programme Management|Project and Programme Management (PPM)|Project Management|Stakeholder Management
Published 26 Nov 2020
In the pre-Covid world, what were the most important elements of customer service interaction and what’s changed? Taking the example of a restaurant, service was about managing the demands of customers such as their waiting time for a table, how long it took to get a menu an...
Customer engagement|Customer experience|Customer needs|Digital transformation|ITIL 4|Value