Published 01 Feb 2018
In the international bestseller The 7 habits of highly effective people (Free Press, 1988), Steven R. Covey describes an approach to being effective in attaining goals by aligning oneself to what he calls the ‘true north’ principles of a character ethic that are universal...
Behaviour|Project management|Stakeholder engagement|Strategy Execution|Vision
Published 28 Jan 2021
When an organization is going through a rapid modernization programme – and ultimately digital transformation – it needs clarity around its operating model. This is not just about having an organizational chart but rather the capabilities an enterprise needs to invest in....
Certification|Customer experience|Digital transformation|ITIL 4
Published 14 Sep 2021
The opportunity with enterprise service management (ESM) is huge: bringing effectiveness and efficiency to work management across entire organizations. And there is a growing understanding and desire to make it work. Certainly, through the impact of Covid-19, people have s...
IT service management (ITSM)|ITIL 4
Published 10 Sep 2021
Focusing on how you can manage assets to deliver services is at the heart of ITIL® 4’s workforce and talent management practice. While workforce management concentrates on human resources delivering services, talent management ensures you have the right people with right ski...