Published 09 Nov 2020
Direct, Plan and Improve focuses on the core competencies that leaders and line employees should cultivate and apply throughout their service management careers.
IT service management (ITSM)|ITIL|ITIL 4|Leadership|Processes|Service management|Value
Published 17 Nov 2020
High-velocity IT describes useful models, concepts and techniques to give thise who work in it and understanding of the domain.
IT service management (ITSM)|IT services|IT transformation|ITIL|ITIL 4|Service management|Value