Published 20 Apr 2016
As part of our ITIL Practitioner Global Summit Robin presented a session on ITSM Challenges and Training Benefits . Watch the video and read her new blog post also discussing how the right training can help organization meet IT Service Management (ITSM) challenges. ...
IT Service Management (ITSM)|ITIL|Knowledge management|RESILIA|Skills|Training
Published 05 Mar 2018
We know that security awareness training for all is an essential part of our organizational resilience to the growing risk from, and impact of, cyber-attacks . However, we see common and typical weaknesses in learning programmes: Overestimating the extent to which the t...
Behaviour|Cyber resilience|Cyber security|Cyber-attack|Learning|RESILIA|Training
Published 15 Mar 2019
AXELOS guest blogger, Charlotte Morison, has been providing training and consultancy to companies for more than 15 years, helping them satisfy customers and achieve strategic objectives through improving business processes including IT services and functions. How effecti...
Incident management|IT service management (ITSM)|IT transformation|ITIL|Service catalogue|Service desk|Training
Published 18 Apr 2017
What happens when you introduce the new PRINCE2 ® 2017 update to experts responsible for training and developing PRINCE2-certified project managers? It’s never easy to predict how people will respond when best practice guidance undergoes a change. So, we were keen to hear...
Published 05 Oct 2018
The much feared GDPR compliance date has come and gone. You have located the personal data your organization processes and ensured you have a lawful basis for processing it. You have published your privacy notices etc. Hopefully, as part of your readiness projects and progr...
Published 07 Jul 2015
What are the ITIL training questions that a tutor hears from trainees time and again? As a useful resource for all practitioners, I felt it was worth bringing the “usual suspects” of topics together in one place: What is an accreditor, an ATO and EI? AXELOS is the accredi...
Career Planning|Certification|Examinations|IT service management (ITSM)|ITIL|Learning|Qualifications|Service Management
Published 07 Nov 2018
I recently became one of the first candidates to complete AXELOS’ new AgileSHIFT ® training and certification. I was delighted to pass the exam in the process, and (full disclosure here!) although I am an employee of AXELOS, I was impressed by the course enough to want ...
Published 29 Jun 2016
When I analyze the tangible results my organization has achieved as a result of employees being ITIL ® competent, the return is undeniable. The benefits of ITIL training are threefold: differentiation, service improvement and cost saving. Differentiation In 2012, lev...
Certification|Continual Service Improvement (CSI)|IT investment|IT Service Management (ITSM)|ITIL|Training
Published 13 Oct 2017
I received the Project Mandate in October 2016. It was clear and concise. “Run the Bournemouth Half Marathon on 8 October 2017 and raise awareness and funds for Target Ovarian Cancer ” . Starting Up A Project process was triggered and I created the Project Brief. Th...
Communication|PRINCE2|Processes|Project management|Project planning|Risk management
Published 21 Sep 2016
Different people respond differently to a variety of types and styles of cyber awareness training. With people being the crucial early warning system in a company’s defences against cyber-attack, Ian Davies considers why boards need to understand that a one-size-fits-all ap...
Communication|Cyber resilience|Cyber-attack|RESILIA|Risk management|Training