Published 08 Aug 2017
During this session, Dr. Kerzner walks you through the evolution of project management from 2.0 to 3.0 and the impact this has had on the industry.
Published 03 Apr 2019
The digital enterprise places high demands on IT. Vale has to be co-created quickly. Technology makes it possible to do business differently and even to do different business.
Digital transformation|IT service management (ITSM)|IT services|IT transformation|ITIL|Strategy execution|Value
Published 26 Jun 2018
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Published 28 Jul 2016
Focus on value is one of the nine guiding principles described in the ITIL ® Practitioner Guidance and is the subject of the animated video below. Of course it’s so obvious that we should focus on value that you might wonder whether it needs saying at all. The...
Change management|Customer experience|IT Service Management (ITSM)|IT services|ITIL|Value
Published 01 Aug 2016
The ITIL ® Practitioner guiding principles are not independent of each other. You don’t start with focus on value then, once you’ve finished that, start thinking about a different principle. All nine guiding principles work together to help ensure you do the right things...
Collaboration|Continual Service Improvement (CSI)|IT Service Management (ITSM)|IT services|Value
Published 16 May 2019
The Service Value Chain, and Service Value Streams This is Part 4 . You can read part 1 here . Welcome back! This post is the fourth (and last) in a series in which I connect the key concepts of ITIL 4 . In the last blog we briefly covered the service value system (...
ITIL|ITIL 4|Service management
Published 29 Jan 2019
0.5 CPD Points
In this White Paper, Lead Trainer at Maven Training, Polly Murphy, defines the seven key principles that underpin the Management of Value approach.
Best practice|Budgets|Management|MoV|Resource management|Stakeholder management|Training
Published 12 Nov 2014
"How do I hold on to my current ITSM budget or even grow it? I know I need to show value to the business, but my concern is that the 'powers that be' see only cost. What's my best approach to this?" As technology continues to advance and develop, IT is becoming even more i...
Best Practice|IT Service Management (ITSM)|ITIL|Processes|Service Management|Value
Published 07 Feb 2018
Reality TV show Shark Tank panellist and entrepreneur Kevin O'Leary always asks: “How do I make money” when presented with any product. The value to him is simple – getting the biggest return on investment with the least amount of risk. Focusing on value is extremely i...
Agile|Customer engagement|IT Service Management (ITSM)|ITIL|Value
Published 19 Jun 2017
Every day, CIOs face the same daunting question; how can they effectively communicate the value of IT to the business? For any IT initiative, the confusion lies in identifying and quantifying its outcomes for the business. They need to challenge the business’ perception of ...
Frameworks|IT investment|IT Service Management (ITSM)|IT services|ITIL|Value