Published 27 Sep 2019
This case study describes Amadeus' journey from ITIL v3 to ITIL 4 and the value this added to their IT service management.
Business solutions|Customer engagement|Customer needs|IT service management (ITSM)|IT services|ITIL 4|Value
Published 06 Nov 2019
This case study focuses on the importance of IT and IT service management to the success of the US Department of the Interior (DoI).
Customer experience|Customer needs|IT service management (ITSM)|IT services|ITIL|Service management|Value
Published 20 Nov 2019
0.5 CPD Points
In 2012, ONS recognized that a portfolio management approach to business change was required, to prioritize investments which would contribute most to strategy in the face of rapidly evolving technology and an increasingly complex society.
Capabilities|MoP|Portfolio Management|Stakeholder engagement|Strategic objectives|Strategy execution|Value
Published 22 Oct 2019
This case study describes how software provider Aquila Heywood adopted ITIL to address incident management issues and their ability to communicate vital information to customers.
Continual Service Improvement (CSI)|Customer engagement|Incident management|IT service management (ITSM)|IT services|ITIL|Value
Published 07 Nov 2019
This paper discusses how ITIL 4 can help organizations deliver and optimize IT services and digital transformation beyond IT.
Benefits realization|Best practice|Digital transformation|Governance|IT services|IT transformation|ITIL 4
Published 11 Feb 2020
Eurofins use of PRINCE2 on a project to test the feasibility of archiving paper documents enabled them to achieve cost saving targets and improve their project delivery.
Communication|Key performance indicators (KPIs)|PRINCE2|Processes|Project Management|Project Planning|Value
Published 21 Feb 2020
This case study describes how MSP was used to help children get a local education.
Behaviour|Best practice|Business solutions|Change management|Frameworks|MSP|Project and programme delivery|Project and programme management (PPM)|Requirements|Value
Published 12 Feb 2020
0.5 CPD Points
This Case Study describes how the Department for Energy and Climate Change use P3M3.
Best practice|Maturity models|P3M3|Portfolio Management|Project and programme delivery