Case study
Published 15 Sep 2020
This case study explains why value stream mapping was so valuable for E-quality Italia and how ITIL 4 can be used to improve efficiencies, even in a non-IT context.
Best practice|Customer needs|IT service management (ITSM)|ITIL 4|Service management|Skills
Case study
Published 05 Nov 2020
This case study describes Amadeus' journey from ITIL v3 to ITIL 4 and the value this added to their IT service management.
Business solutions|Customer engagement|Customer needs|IT service management (ITSM)|IT services|ITIL 4|Value
Case study
Published 16 Apr 2020
0.5 CPD Points
In 2012, ONS recognized that a portfolio management approach to business change was required, to prioritize investments which would contribute most to strategy in the face of rapidly evolving technology and an increasingly complex society.
Capabilities|MoP|Portfolio Management|Stakeholder engagement|Strategic objectives|Strategy execution|Value
Case study
Published 06 Dec 2020
Eurofins use of PRINCE2 on a project to test the feasibility of archiving paper documents enabled them to achieve cost saving targets and improve their project delivery.
Communication|Key performance indicators (KPIs)|PRINCE2|Processes|Project Management|Project Planning|Value
Case study
Published 16 Apr 2020
This case study describes how software provider Aquila Heywood adopted ITIL to address incident management issues and their ability to communicate vital information to customers.
Continual Service Improvement (CSI)|Customer engagement|Incident management|IT service management (ITSM)|IT services|ITIL|Value
Case study
Published 27 Aug 2020
This case study describes how MSP was used to help children get a local education.
Behaviour|Best practice|Business solutions|Change management|Frameworks|MSP|Project and programme delivery|Project and programme management (PPM)|Requirements|Value
Case study
Published 18 Dec 2020
In 2015, the University of Oxford realized they were too project-focused, where they should have been service-oriented. The new SMO leader, Andrew Dixon, used ITIL 4 to help evolve the team and their ways of working. This case study explains how.
Best practice|Collaboration|Frameworks|IT service management (ITSM)|IT services|ITIL 4|Roles|Service management|Value
Case study
Published 18 Dec 2020
This paper explains more about what Vodafone Business did and has achieved using the ITIL continual improvement model steps.
Best practice|Frameworks|IT service management (ITSM)|ITIL 4|Service management|Value
Case study
Published 11 Sep 2020
0.5 CPD Points
This Case Study describes how the Department for Energy and Climate Change use P3M3.
Best practice|Maturity models|P3M3|Portfolio Management|Project and programme delivery