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This case study explains why value stream mapping was so valuable for E-quality Italia and how ITIL 4 can be used to improve efficiencies, even in a non-IT context.

This case study describes Amadeus' journey from ITIL v3 to ITIL 4 and the value this added to their IT service management.

In 2012, ONS recognized that a portfolio management approach to business change was required, to prioritize investments which would contribute most to strategy in the face of rapidly evolving technology and an increasingly complex society.

Eurofins use of PRINCE2 on a project to test the feasibility of archiving paper documents enabled them to achieve cost saving targets and improve their project delivery.

This case study describes how software provider Aquila Heywood adopted ITIL to address incident management issues and their ability to communicate vital information to customers.

This case study describes how MSP was used to help children get a local education.

In 2015, the University of Oxford realized they were too project-focused, where they should have been service-oriented. The new SMO leader, Andrew Dixon, used ITIL 4 to help evolve the team and their ways of working. This case study explains how.

This paper explains more about what Vodafone Business did and has achieved using the ITIL continual improvement model steps.

This Case Study describes how the Department for Energy and Climate Change use P3M3.