Case study
Published 27 Dec 2018
This case study describes how software provider Aquila Heywood adopted ITIL to address incident management issues and their ability to communicate vital information to customers.
Continual Service Improvement (CSI)|Customer engagement|Incident management|IT service management (ITSM)|IT services|ITIL|Value
Case study
Published 09 Oct 2018
0.5 CPD Points
IT plays an integral role in how companies operate and it is essential that internal departments are managed efficiently. The UK's leading yogurt brand, Müller Dairy is known for its company's strong values and innovative product range.
Best practice|Budgets|Capabilities|Change management|Frameworks|ITIL|Management|Processes|Resource management|Strategy execution
Case study
Published 29 Dec 2018
0.5 CPD Points
In 2012, ONS recognized that a portfolio management approach to business change was required, to prioritize investments which would contribute most to strategy in the face of rapidly evolving technology and an increasingly complex society.
Capabilities|MoP|Portfolio Management|Stakeholder engagement|Strategic objectives|Strategy execution|Value
Case study
Published 11 Sep 2018
Eurofins use of PRINCE2 on a project to test the feasibility of archiving paper documents enabled them to achieve cost saving targets and improve their project delivery.
Communication|Key performance indicators (KPIs)|PRINCE2|Processes|Project Management|Project Planning|Value
Case study
Published 12 Feb 2019
0.5 CPD Points
This case study explores how the company benefited from project and programme management during a period of vast growth for the business.
Frameworks|Programme management|Project and programme delivery|Project and programme management (PPM)|Project management
Case study
Published 11 Sep 2018
0.5 CPD Points
This Case Study describes how the Department for Energy and Climate Change use P3M3.
Best practice|Maturity models|P3M3|Portfolio Management|Project and programme delivery