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The digital enterprise places high demands on IT. Vale has to be co-created quickly. Technology makes it possible to do business differently and even to do different business.

In this White Paper, Lead Trainer at Maven Training, Polly Murphy, defines the seven key principles that underpin the Management of Value approach.

This white paper uses fictional case studies to illustrate the key elements of ideal relationships between services, IT management, and non-IT domains.

This paper covers the purpose of value management, how and why it should be implemented and reasons why companies may deter from using this approach.

This White Paper looks at some of the most prominent issues raised by GDPR, and shows how utilizing the RESILIA Best Practice can help you prepare to deal with them.

This revised technical White Paper explains how Information Technology (IT) services provide business value, and why good IT service management is essential in order to unlock this value.

The White Paper published in January 2008 compared ITIL® V3 and ASL®. Since then, new versions of both ITIL and ASL have been published, prompting this updated White Paper.

Increased organization-wide awareness of the benefits of DevOps practices, including at board-level, is beginning to allow ITSM professionals to approach their service improvement initiatives with the requisite support from their stakeholders.

This paper assess governance and management in the context of ITSM where it is about directing, monitoring, and evaluating the activities in the Service Value Chain, and the resources in the Four Dimensions of IT Service Management.

This paper describes how ITIL 4 is evolving from process-based thinking to an approach which includes the four dimensions of service management.